Vi Phung
Summary
Dynamic restaurant professional with a proven track record, excelling in customer service and team collaboration. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for customers.
Overview
3
3
years of professional experience
Work History
Restaurant Server, Assistant Cook
Olu Olu Poké
01.2022 - 04.2025
- Delivered exceptional customer service, enhancing guest satisfaction and fostering repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Prepared fresh poke bowls and deep-fried items according to restaurant's recipes and presentations.
- Assisted with kitchen prep, including cutting ingredients, preparing house-made sauces, and restocking supplies.
- Assisted with kitchen prep, including cutting ingredients, preparing house-made sauces, and restocking supplies.
- Upheld cleanliness standards by regularly cleaning kitchen surfaces, dining area, and customer service stations.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
Education
Bachelor of Arts - Computer Science
Université De Montréal
Montreal08-2025
Skills
- Customer Service
- Order Accuracy
- Organization
- Team Collaboration
- Time Management
- Point of Sale (POS) Systems
- Exceptional communication
- Cleaning and sanitizing
Timeline
Restaurant Server, Assistant Cook
Olu Olu Poké
01.2022 - 04.2025
Bachelor of Arts - Computer Science
Université De Montréal
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