Veronique Lefebvre
Dieppe,NB
Summary
Dynamic Assistant Manager with a proven track record at Starbucks, excelling in customer service and team leadership. Enhanced operational efficiency through effective money handling and strategic inventory management, resulting in improved customer satisfaction. Committed to fostering a positive work environment and driving team success through collaboration and mentorship.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Starbucks
02.2015 - 05.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Things Remembered
03.2014 - 01.2015
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Assistant Manager
Starbucks
01.2013 - 05.2014
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
Private Nanny
Sabella Cormier
09.2012 - 12.2012
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Pizza Dough Maker
Little Ceasers
02.2011 - 04.2012
- Enhanced dough quality by consistently following precise recipes and mixing techniques.
- Participated in regular staff meetings to discuss progress, share ideas, and address any challenges related to dough-making operations.
- Ensured timely preparation of pizza dough by adhering to strict schedules and coordinating with other staff members.
- Continuously refined personal expertise in artisanal pizza making techniques through research, experimentation, and professional development opportunities.
- Demonstrated adaptability by quickly adjusting to recipe modifications or special requests from customers, ensuring satisfaction while maintaining efficiency.
Volunteer
Harvest House Atlantic
06.2006 - 07.2010
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Represented organization positively and professionally while providing community with much-needed services.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Increased cultural awareness with organization of multicultural festivals.
- Strengthened community bonds, participating in interfaith dialogues and events.
- Provided emotional support and companionship to elderly in community homes.
- Coordinated food drives for improved local food bank stock levels.
- Raised awareness about environmental issues through educational workshops.
- Strengthened volunteer team effectiveness by providing training sessions.
Education
GED -
Odyssee
Moncton, NB02-2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Assistant Manager
Starbucks
02.2015 - 05.2016
Assistant Manager
Things Remembered
03.2014 - 01.2015
Assistant Manager
Starbucks
01.2013 - 05.2014
Private Nanny
Sabella Cormier
09.2012 - 12.2012
Pizza Dough Maker
Little Ceasers
02.2011 - 04.2012
Volunteer
Harvest House Atlantic
06.2006 - 07.2010
GED -
Odyssee
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