Veronica Shantel Aguilar
Victorville
Summary
Experienced Restaurant Shift Lead Manager with a proven ability to manage all facets of food service operations. Hardworking employee with customer service, organization, eager to learn new skills and have strong communication skills. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Holiday Inn
02.2021 - Current
- Greeted guests warmly upon arrival and check-in.
- Managed reservations using hotel management software effectively.
- Provided information about local attractions and hotel amenities.
- Coordinated with housekeeping to ensure room readiness for guests.
- Handled guest inquiries and resolved concerns promptly.
- Processed payments and maintained accurate transaction records.
- Assisted in training new front desk staff on procedures.
- Answered phones, responded to inquiries, and took messages.
- Inputted guest information into computer system accurately and securely.
Shift Manager
Mimi's cafe
09.2019 - Current
- Supervised daily operations and staff activities in a busy cafe environment.
- Trained new employees on customer service standards and food safety protocols.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Helped employees accomplish tasks during peak periods.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Banquet Server /Banquet Bartender
Holiday Inn Hotel
01.2021 - 12.2024
- Set up banquet tables and chairs according to event specifications.
- Served food and beverages to guests during events and functions.
- Assisted with the breakdown and clean-up of event areas post-service.
- Coordinated with kitchen staff to ensure timely food service delivery.
- Maintained cleanliness and organization of banquet equipment and supplies.
- Provided exceptional service to high volume of daily customers.
Education
Associate of Science - Kinesiology
Citrus College
Glendora, CA06.2025
High School - undefined
Northview High School
Covina, CA06.2019
Skills
8 years of Customer service
Staff training
Cash handling
Flexible and adaptable
Computer skills
Timeline
Front Desk Agent
Holiday Inn
02.2021 - Current
Banquet Server /Banquet Bartender
Holiday Inn Hotel
01.2021 - 12.2024
Shift Manager
Mimi's cafe
09.2019 - Current
High School - undefined
Northview High School
Associate of Science - Kinesiology
Citrus College