Erica Grimes
Listowel
Summary
To obtain Part-Time Employment, approximately 15-30 hours per week, in a comfortable, yet challenging atmosphere.
Overview
15
15
years of professional experience
Work History
Front Desk Agent
Keltic Lodge Resort & Spa
08.2025 - 10.2025
- Managed guest check-in and check-out processes efficiently, ensuring seamless arrivals and departures.
- Assisted guests with inquiries, providing information about resort amenities and local attractions.
- Coordinated room assignments based on guest preferences to enhance satisfaction and experience.
- Resolved guest complaints promptly, employing problem-solving skills to maintain high service standards.
- Collaborated with housekeeping and maintenance teams to ensure rooms met quality expectations before guest arrival.
- Monitored front desk operations to identify areas for process improvement, driving consistency in service delivery.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
Server/Bartender/Management
Crowne Plaza Hotel & Resorts
06.2022 - 07.2025
- Delivered exceptional customer service, ensuring guest satisfaction and prompt attention to needs.
- Managed food and beverage orders efficiently, maintaining accuracy during high-volume periods.
- Trained new staff on menu knowledge and service protocols, enhancing team performance.
- Collaborated with kitchen staff to ensure timely order fulfillment and quality control.
- Implemented streamlined processes for table turnover, improving overall dining experience.
- Resolved customer complaints effectively, fostering a positive restaurant atmosphere.
- Assisted in inventory management, tracking stock levels to minimize waste and shortages.
- Maintained cleanliness and organization of dining area, contributing to welcoming environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Shift Leader/KeyHolder
MARKS (CTC)
01.2020 - 09.2021
- Store Opening/Closing, Customer Service, Merchandising & Problem Solving, Cash Balances, Internet Sales/Distribution, Clerical, Inventory and Stock Orders.
Management & Sales
STAG SHOP
05.2010 - 07.2013
- Opening/Closing procedures, Staff Training, Hiring/Termination, Scheduling, Payroll, Bank Deposits, Shipping/Receiving, Inventory, Merchandising, PR and Customer Service.
Education
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Sydney Academy High School
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Smart-Serve
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St. John’s Ambulance
02.2020
Registered Insurance Brokers of Ontario - undefined
RIBO
01.2010
Skills
- Smart Serve Certified, years of Customer Service experience within several diverse areas, including: Waitress, Retail & Management (5 Years) Merchandising & Public Relations, Insurance Broker (Personal and Commercial lines), with 8 years’ experience
Languages
English
Full Professional
Timeline
Front Desk Agent
Keltic Lodge Resort & Spa
08.2025 - 10.2025
Server/Bartender/Management
Crowne Plaza Hotel & Resorts
06.2022 - 07.2025
Shift Leader/KeyHolder
MARKS (CTC)
01.2020 - 09.2021
Management & Sales
STAG SHOP
05.2010 - 07.2013
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Sydney Academy High School
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Smart-Serve
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St. John’s Ambulance
Registered Insurance Brokers of Ontario - undefined
RIBO