VERONICA POTTER
Ottawa,Ontario
Summary
Enthusiastic bilingual Program Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Ottawa Public Health mission and training in both the Covid 19 vaccine booking line and the Ottawa Public Health Information Center. Motivated to learn, grow and excel with the City of Ottawa and particularly with Ottawa Public Health.
Overview
12
12
years of professional experience
Work History
Covid 19 Booking Clerk
OTTAWA PUBLIC HEALTH City of Ottawa
Ottawa , Ontario
03.2021 - Current
- Responsible for answering all COVID-19 appointment booking calls in extremely busy call center in both French and English
- Stayed informed on rapidly changing Municipal and Provincial legislated eligibility requirements and criteria
- Ability to process and enter data in professional and timely fashion
- Ability to communicate effectively using compassion and empathy often deescalating very emotional situations and clients
- Successfully navigated City applications systems such as Icebar(phone) Panorama, Computer Talk, Covax (Provincial booking program) and TEAMS
Volunteer
Morrison Gardens Food Bank
Ottawa , ON
01.2015 - 01.2021
- Assisted with special events or programs creating a pet pampering day that involved wellness check and healthy pet food samples
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to clients
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Implemented and coordinated fresh food casserole and soup kit to offer healthy food options
House Cleaner/Meal Preparer and Supportive
VERONICA POTTER
Ottawa , Ontario
06.2015 - 03.2020
- Coordinate every need to care and simplify ass tasks as needed with clients facing several levels of challenges in a kind and caring manner
- Organize, clean and sanitize rooms, including kitchens, bedrooms, living rooms and bathroom
- Prepare and serve meals as requested
- Accompany Clients to appointments
Education
High School Diploma Ecole -
Secondaire Charlebois
Ottawa, ON1978
No Degree - Hotel, Resort And Restaurant Management
Toronto School of Business
Ottawa, ONSkills
- Answer and process calls in extremely busy, fast paced computerized center
- Cross trained with both Vaccine Booking Line and Ottawa Public Health Information Center
- Fluent in both written and verbal French and English
- Excellent multi-tasking abilities, problem solving and customer service skills
- Strong organizational, time management, oral communication and interpersonal skills
- Flexible & Adaptable
- Conflict Resolution
Affiliations
2015 to March 2021
Morrison Gardens Food Bank Volunteer
Timeline
Covid 19 Booking Clerk
OTTAWA PUBLIC HEALTH City of Ottawa
03.2021 - Current
House Cleaner/Meal Preparer and Supportive
VERONICA POTTER
06.2015 - 03.2020
Volunteer
Morrison Gardens Food Bank
01.2015 - 01.2021
High School Diploma Ecole -
Secondaire Charlebois
No Degree - Hotel, Resort And Restaurant Management
Toronto School of Business
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