Summary
Overview
Work History
Education
Skills
Languages
Timeline

ROXANNE CHUNG

Markham,ON

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Concierge

Amica Senior Living
03.2023 - Current
  • Greeting all residents and family member entering/leaving facility
  • Manage all residents, family members' complaints
  • Answer and direct telephone calls in a professional and courteous manner
  • Taking messages for staff, and residents
  • Prepare and receive courier packages
  • Prepare reports and perform routine tying
  • Updates all daily, weekly, and monthly residents list and distributes them accordingly
  • Distrubies all incoming mail
  • Call residents to confirm doctors appointments, podiatrist, arrival of medications, guest meals
  • Prepares employee time cards.

Screener

Yee Hong Centre for Geriatric Care
07.2022 - 03.2023
  • Ensures health and safety policies and procedures are followed daily
  • Do active screening on staff/visitors coming in and out of the establishment
  • Sign in all visitors and staff
  • Disinfecting the screening area such as any high touch surfaces on a daily basis.

Stocker

PetSmart
09.2021 - 12.2022
  • Anticipates customer needs and provides high quality service while upholding brand standards to ensure customer satisfaction
  • Unpacks and breaks down merchandise cartons and pallets to ensure shelves and storage areas are stocked with the appropriate products
  • Constructs and arranges product tag information for advertising and prices
  • Providing exceptional customer service and assisting customers in locating and selecting the best solutions
  • Maintains store image and sanitization by continuously cleaning and organizing merchandise display cases, shelves, and aisles.

Cleaner

Antoine Anthony inc.
10.2020 - 01.2022
  • Provided weekly written and verbal reports on activities and statistics to management to ensure goals were consistently met
  • Conducted regular inventory of housekeeping supplies, keeping costs in line with approved budgetary amounts
  • Assisted other team members in maintenance related duties as required
  • Ensured and maintained a high standard of cleanliness through the effective use of supplies, solutions, and equipment such as floor and buffing machines, steamers, and vacuums.

Receptionist

Infinite Healthcare
10.2020 - 01.2021
  • Effectively answered inquiries and scheduled appointments via telephone and email to promote patient satisfaction
  • Meticulously entered confidential data into a patient information database to accurately register patients and track visits
  • Maintained cleanliness and organization of the reception area to foster a productive work environment and appropriately greet guests.

People Greeter

Walmart Supercentre
02.2020 - 09.2020
  • Welcomed arriving customers at the store entrance and directed them to desired store areas as needed to ensure a positive and efficient shopping experience
  • Maintained store front cleanliness while sanitizing shopping carts & baskets
  • Restocked merchandise and completed various administrative duties as assigned.

Server/Hostess

Mom's Island Eatery
11.2018 - 09.2019
  • Meticulously processed all monetary transactions quickly and accurately
  • Maintained store hygiene standards to uphold safe food handling protocols
  • Worked alongside other associates to provide the highest quality food and an outstanding guest experience
  • Greeted guests, assisted with menu questions, efficiently took orders, and attended to guest needs throughout their meal to provide a memorable experience
  • Spread enthusiasm and high energy amongst all valued customers.

Cashier & Customer Service Associate

Walmart Supercentre
05.2016 - 01.2019
  • Meticulously handled cash, debit, and credit card transactions to correctly maintain store inventory and ensure accurate cash flow operations
  • Trained new associates using detailed verbal instructions and practical guidance to establish competent staff for the business and ensure great customer service
  • Attended to customers with little advance notice on previously unscheduled days to ensure staffing requirements were consistently met
  • Conversed with hundreds of guests daily while scanning and bagging their purchases to build a friendly rapport, positive customer experience, and accurately track store inventory
  • Processed exchanges and returns whilst handling customer complaints in a fair and compassionate manner to ensure 100% customer satisfaction.

Education

Ontario Secondary School Diploma -

Francis Libermann Catholic High School
06.2015

Skills

  • Superb administrative capabilities used as a healthcare receptionist to answer phone calls, schedule appointments, and perform office maintenance
  • Strong written and verbal communication skills used to assist patients, write reports, and handle confidential information
  • Exceedingly capable computer skills, including the use of Windows & Microsoft office programs
  • Fast and accurate keyboarding capabilities of over 50 words per minute
  • Extremely flexible and reliable employee, demonstrated by continuously picking up shifts during busy peak times and staff shortages
  • Superb organization and attention to detail used to consistently meet deadlines with minimal supervision
  • Superior capability to multitask in fast paced environments to appropriately complete tasks with competing priority
  • Immensely motivated and committed to patient centered care by promptly and kindly addressing all patient concerns or inquiries
  • Valuable team member and leader established as a trainer of diverse groups of new employees

Languages

English
Elementary

Timeline

Concierge - Amica Senior Living
03.2023 - Current
Screener - Yee Hong Centre for Geriatric Care
07.2022 - 03.2023
Stocker - PetSmart
09.2021 - 12.2022
Cleaner - Antoine Anthony inc.
10.2020 - 01.2022
Receptionist - Infinite Healthcare
10.2020 - 01.2021
People Greeter - Walmart Supercentre
02.2020 - 09.2020
Server/Hostess - Mom's Island Eatery
11.2018 - 09.2019
Cashier & Customer Service Associate - Walmart Supercentre
05.2016 - 01.2019
Francis Libermann Catholic High School - Ontario Secondary School Diploma,

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