Veronica Pippenger
Hollister
Summary
Dedicated and results-oriented professional with 13 years of progressive experience. Proven track record of advancing from associate to store manager through strong leadership, operational excellence, and a commitment to customer satisfaction. Skilled in team management, sales growth, inventory control, and delivering strategic business objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
The Home Depot
Morgan Hill
11.2022 - 02.2025
- Oversee the overall operations, sales, and profitability of a high-volume retail store.
- Built relationships with Pro and Key customers and stakeholders to grow business networks and locate new opportunities.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Achieved a 132 bps reduction in shrink through strategic planning and execution.
- Lead and develop a team of 150 employees, fostering a culture of engagement, performance, and excellent customer service.
- Manage budgets, inventory, and operational metrics to ensure optimal performance and alignment with corporate goals.
- Monitored employee performance and identified performance gaps for corrective action.
- Achieved a .5% sales growth for the first fiscal year and a 5.5% growth on the second.
- Ensured compliance with safety regulations and company policies.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Specialty Assistant Store Manager
The Home Depot
Salinas
05.2021 - 11.2022
- Directed daily operations, including merchandising, staffing, and financial reporting.
- Mentored department supervisors and associates, resulting in improved team performance and promotion readiness.
- Supported inventory management and shrink reduction efforts.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Organized weekly meetings with department heads to review progress on key objectives.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Assistant Store Operations Manager
The Home Depot Inc
Gilroy
06.2019 - 05.2021
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Ensured compliance with safety regulations by conducting regular safety inspections throughout the store.
- Resolved customer complaints in a professional manner within established guidelines.
- Managed inventory tracking and physical inventory counts to minimize loss.
Operations Assistant Store Manager
The Home Depot Inc
Seaside
03.2017 - 06.2019
- Ensured timely submission of compliance-related documents.
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Broke down boxes for garbage and recycling.
- Responded to client queries and maintained strong relationships with vendors.
- Organized and filed important company documents, spreadsheets and reports.
- Developed customer service policies, procedures and standards for operational teams.
- Delegated work to staff, setting priorities and goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Prepared P&L reports and financial statements for review by management.
- Analyzed monthly P&L statements to identify opportunities for increasing profits or reducing losses.
Merchanding Assistant Store Manager
The Home Depot Inc
Seaside
12.2016 - 03.2017
- Handled scheduling for store shifts to achieve adequate staffing.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained a safe working environment by enforcing safety regulations.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Front End Department Supervisor
The Home Depot
Seaside
08.2016 - 12.2016
- Supervised department operations, including staff scheduling, training, and sales performance
- Ensured merchandise presentation and stock levels met company standards
- Collaborated with cross-functional teams to meet sales targets and resolve customer concerns efficiently
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Coached staff on strategies to enhance performance and improve customer relations.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Trained new employees in customer service techniques and store policies.
- Directed and supervised staff performance.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Associate Support Department Supervisor
The Home Depot
Seaside
08.2013 - 09.2015
- Answered employee questions during entrance and exit interview processes.
- Scheduled meetings between supervisors and employees for performance appraisals or disciplinary action.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Provided guidance to supervisors on legal policies such as equal employment opportunity guidelines.
- Supported diversity and inclusion initiatives, promoting a respectful workplace culture.
- Maintained employee records in accordance with legal requirements and company policy.
- Ensured accuracy of payroll data by collecting, reviewing and entering timesheets into system.
- Organized events such as company picnics, holiday parties, health fairs or other special events for employees.
- Managed HRIS, ensuring efficient data management and reporting capabilities.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Analyzed trends in turnover rates to identify areas needing improvement in the organization's retention strategies.
- Helped with employee transfers and referrals.
- Managed recruitment process, from posting job listings to scheduling interviews with candidates.
- Assisted in compliance audits, preparing necessary documentation and reports.
- Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
Sales Associate
The Home Depot Inc
Seaside
03.2013 - 08.2013
- Assisted customers with product selection, sizing and styling.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Adhered to company initiatives and achieved established goals.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Developed trusting relationships with customers by making personal connections.
Education
High School Diploma -
Lincoln High School
Stockton, CA06-2008
Some College (No Degree) - Business Management
Hartnell College
Salinas, CASkills
- Leadership & Team Development
- Strategic Planning & Execution
- Sales & Profitability Growth
- Budgeting & Financial Management
- Customer Relationship Management
- Inventory Management & Shrink Control
- Conflict Resolution & Problem Solving
- Merchandising & Visual Presentation
- Vendor relations
- Verbal and written communication
- Supply ordering
- Friendly, positive attitude
- Organization
- Flexible and adaptable
- MS office proficient
Certification
- Assistant Store Manager Leadership Training Program, The Home Depot
- Forklift & Reach Truck Certified
- Handling Hazardous Materials Certified
Accomplishments
- Reached several milestones for several of the company's core values.
- Recognized for highest reduction in shrink for FY 2018, 2019, 2022, 2023, 2024.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Store Manager
The Home Depot
11.2022 - 02.2025
Specialty Assistant Store Manager
The Home Depot
05.2021 - 11.2022
Assistant Store Operations Manager
The Home Depot Inc
06.2019 - 05.2021
Operations Assistant Store Manager
The Home Depot Inc
03.2017 - 06.2019
Merchanding Assistant Store Manager
The Home Depot Inc
12.2016 - 03.2017
Front End Department Supervisor
The Home Depot
08.2016 - 12.2016
Associate Support Department Supervisor
The Home Depot
08.2013 - 09.2015
Sales Associate
The Home Depot Inc
03.2013 - 08.2013
High School Diploma -
Lincoln High School
Some College (No Degree) - Business Management
Hartnell College
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