Samantha Armas
Modesto
Summary
Dedicated and results-driven logistics professional with 9 years of management experience across both inbound and outbound operations. Recognized for strong leadership, a consistently positive attitude, and an unwavering commitment to operational excellence. Proven ability to lead high-performing teams, streamline supply chain processes, and exceed performance targets. Samantha has successfully taken on stretch assignments beyond her core role, including responsibilities as a production planning manager, demonstrating versatility, initiative, and passion for continuous improvement in dynamic logistics environment.
Overview
12
12
years of professional experience
Work History
Operations Manager
The Home Depot
Lathrop, CA
05.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led daily huddles with team supervisors and operations team to monitor UPH trends, address bottlenecks, and implement continuous improvement strategies.
- Oversaw both Inbound and Outbound operations, aligning staffing and resources with volume forecasts to meet and exceed goals.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Trained and guided team members to maintain high productivity and performance metrics.
Outbound Operations Supervisor
The Home Depot
Lathrop, CA
07.2016 - 05.2017
- Built strong working relationships and instilled trust within the team by promoting open communication, consistent support, and hands-on leadership.
- Consistently met and exceeded outbound shipping goals by aligning labor, equipment, and work flow planning with real-time volume demands.
- Partnered with warehouse operations and transportation teams to ensure on-time shipments and accurate order fulfillment, to demonstrate excellent customer service to our stores.
- Piloted Zone loading for the outbound team, resulting in a more organized trailer loading process and overall efficiency.
General Warehouse Associate
The Home Depot RDC 5641
Tracy, CA
11.2013 - 07.2016
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Coached and mentored new hires, focusing on productivity, accuracy, and adherence to safety protocols.
- IB coordinator, distributed work to the Inbound team to ensure work load is completed and metrics were made.
- Fluid coordinator, monitored conveyor belt flow toe ensure smooth and efficient product movement, reducing delays and minimizing downtime.
Education
High School Diploma -
Tracy High
Tracy, CA05-2009
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Policies and procedures implementation
- Performance monitoring
- Goal setting
- Strategic planning
- Performance management
- Inbound/ Outbound logistics: Skilled in both Inbound and Outbound operations
Timeline
Operations Manager
The Home Depot
05.2017 - Current
Outbound Operations Supervisor
The Home Depot
07.2016 - 05.2017
General Warehouse Associate
The Home Depot RDC 5641
11.2013 - 07.2016
High School Diploma -
Tracy High