Summary
Overview
Work History
Education
Skills
Languages
Personal Info
Websites
Timeline
Generic
Veronica Meng

Veronica Meng

Toronto,ON

Summary

I am a highly-motivated professional with a fervent passion for travel and an unwavering commitment to delivering exceptional customer service. My solid background in marketing and client relationship management has honed my strong communication skills, enabling me to effectively engage with a diverse range of individuals. My hands-on experience with managing high-profile clients has imbued me with the adaptability and problem-solving acumen essential for thriving in a dynamic in-flight environment.

Overview

8
8
years of professional experience

Work History

Marketing Manager

Bestep Inc
Toronto, ON
07.2017 - 05.2024
  • Spearheaded multi-channel marketing campaigns, elevating customer engagement and satisfaction.
  • Implemented focused communication methods, boosting response rates by 25%.
  • Collaborated effectively with team members to achieve over $1.5M in sales.
  • Leveraged networking to build strong relationships with influential partners.
  • Amplified brand visibility and lead generation through strategic marketing initiatives and cross-departmental coordination.
  • Ensured the quality of customer experience by resolving any issues that arose during the campaign promptly and professionally.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.

Marketing Specialist

Immigration Consulting
Toronto
08.2016 - 05.2017
  • Led over 30 targeted social media campaigns and community events, elevating brand recognition and educating consumers on products and services.
  • Cultivated relationships with 50+ key clients, delivering customized solutions that increased satisfaction by 20%, improved retention, and drove substantial revenue and loyalty.
  • Successfully pitched and marketed products to 200+ potential and existing customers, resulting in a 35% surge in inquiries and a 20% rise in sales.
  • Negotiated contracts with 15 new customers and partners, hitting an ambitious $2.0M sales goal within a six-month timeframe.
  • Mastered extensive knowledge of 25+ products and services, along with a thorough grasp of immigration procedures, thereby boosting service excellence and customer confidence.
  • Developed and implemented strategies for increasing sales volume and improving customer loyalty.

Education

Bachelor of Business Administration -

Goodman School of Business, Brock University
St. Catharines
07.2016

Skills

  • Interpersonal communications
  • Complaint resolution
  • Multitasking Abilities
  • Detail orientation
  • Effective Conflict Resolution
  • Client Relationship Management
  • Cross-Functional Collaboration
  • Diverse Background Understanding

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Personal Info

  • Nationality: Chinese
  • Age: 32
  • Height: 173cm
  • Weight: 57kg
  • Status: Permanent Resident

Timeline

Marketing Manager

Bestep Inc
07.2017 - 05.2024

Marketing Specialist

Immigration Consulting
08.2016 - 05.2017

Bachelor of Business Administration -

Goodman School of Business, Brock University

Similar Profiles

CREATE PROFILE
Veronica Meng