Alex Parke

• Drives all social media strategy, execution, and budget.
• Create and curate engaging content for social media platforms, including text, image and video content.
• Improved website visibility through development and implementation of SEO strategies.
• Conducted market research to identify new opportunities and target markets.
• Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
• Proficient in Canva, Hootsuite and Buffer.

Social Media-

• Managed Facebook, Instagram and Twitter content to keep brand messages consistent.
• Created engaging content to keep social media channels updated .
• Met multiple deadlines using strong task prioritization skills.
• Identified opportunities and scheduled daily posts promoting company brand, events and special offers.

Serving-

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Cultivated warm relationships with regular customers.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Strong customer service skills including assessing customer needs, adhering to quality standards, evaluating customer satisfaction, and making the proper adjustments.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.

• Managed all social media accounts including Facebook, Instagram and Twitter.
• Remained knowledgeable of social media trends.
• Handled conversation/community management, direct day-to-day communications with the company's followers and regularly updated all sites.
• Used effective people management and organizational abilities to plan in-store events and offers to generate $20,000 annually.
• Proficient in Microsoft, Mailchimp and Canva.
• Boosted brand awareness and all company's reputations, reaching upwards of 4,000 potential customers and impressions online.

• Provided support and companionship by engaging 30 clients per day in activities, for example, conversations to improve quality of life. As a result, achieving personal satisfaction turning round vulnerable clients' lives.
• Cared for 50+ clients with physical, emotional and cognitive impairments, including Alzheimer's, by supporting those with complex conditions to live full and balanced lives.
• Ensured service users retained individuality and personal dignity by promoting high standards of care and encouraging independence.
• Communicated effectively with patients and families to provide information about care and treatment.