Veronica Duran

I help clients to enroll into the health plan also help them with any questions they have regarding medical eligibility. I also enter the data into our company system to process enrollments and take mail to the post office. I explain to clients what is covered under medical and help them with any issues they have.

• 1. Will process application enrollments
• 2. Cancel members insurance when requested.
• 3. Any customer service that the member needed.

• Answer phone calls help customer with any needs they have.
• Schedule customers for a free estimate and schedule installs for the fence.
• File customers files and put all there information in quick books and outlook.
• Charge credit cards also do shipping and receiving get quotes with different carriers and give the customer the best option we have.

• I was in charge of local drivers I would book freight for them also I will handle all the customer service stuff and answer emails to customers give updates on drivers locations check call the drivers data entry also I would help book freight for long haul drivers I would do a little of everything.

• 1st Choice Staffing provides talented contract workers for a broad spectrum of employment opportunities.
• Responsible for offloading trailers
• Scan the merchandise and see if it has a location in the warehouse
• Certified on the pacer, reach, and pallet rider
• Put the merchandise into their original location
• Rf experience
• Separate merchandise by location

• Responsible for counting merchandise being ship to customers
• Assist shipping department in processing as well as closing invoices.
• Ensure drivers were loading merchandise onto the correct trailer number along with exact quantity to be delivered.
• Responsible for dropping orders and attaching correct labels and paperwork to it.
• Update board when drivers arrived for a pickup.
• Responsible for orders processing and maintaining a clean clear area to load freight.
• Filing of invoices, orders, pickups, and any other useful information
• Used Microsoft Word and Excel to log and track pick ups and deliveries.

• Look for loads online in order to no double book.
• Call customers and arrange pickup time, date and quantity.
• Rate and quote merchandise to advice customers of amount due upon delivery.
• Constant communication with drivers to ensure they knew exactly where to go and time to be there.
• Assist drivers with directions in case they were misled.

• At Adriana's Insurance I started as a receptionist, directing customers to agents for auto insurance quotes.
• Also, scheduled meetings and travel arrangements for managers.
• I was then promoted to customer service representative scheduling appointments for agents and within a year frame I was promoted to an Auto Insurance Agent.
• My duties consisted in ensuring customers where satisfied and received the best quote possible.
• Collected payments on auto insurance policy bills and or new policies including endorsement made on policies.
• Assisted customers with insurance quotes for various products including home and auto insurance based on customer needs.
• Scheduled appointments for customers to meet one on one with insurance agents to avoid customers waiting for long period of time.
• Processed MVR reports daily, used to check customers driving record and give a more exact quote when rating policy.
• Cold calling as well as taking incoming calls.
• Updated customer's addresses and phone numbers on Haw soft, which was the company's program where all information was saved.
• Provide detail explanation to customers about policy guidelines.
• Mailed customers quotes letters and followed up.
• Phone line of 10 calls and ensured they all got the best possible customer service and insurance quote.
• Top sales performer exceeding the company's quote of $2,000 bi-weekly.

• Retail store that helps customers save money and live better.
• As sales associate I was responsible for keeping my department cleaned and fully stocked, and assisting customers with any questions or concerns they had regarding certain products or store hours and information.
• Assisted department manager in ordering merchandise that was high in demand and making sure it arrived on time.
• Zoned department to avoid anything on the ground would cause physical damage on any employee or customer.
• Acted as cashier.
• Volunteered to work in other departments when short staffed.
• Ensure safety guidelines were followed by checking floors, shelves, and freight areas.
• Managed customers returns and ensured proper policy and procedures were followed.
• Greet customers upon arrival.
• Assist customers with purchases and offered product recommendations based on customers need.