Veronica Campos
Hemet
Summary
Dynamic healthcare operations leader skilled in optimizing service delivery and compliance. Demonstrated success in training and mentoring teams, leading to improved productivity and member satisfaction. Currently pursuing an MBA to further strengthen strategic planning and performance metrics in healthcare settings.
Overview
6
6
years of professional experience
Work History
Supervisor (Sr. Health Plan Representative)
Kaiser Permanente
Riverside
04.2024 - Current
- Conducted compliance audits and survey readiness activities, achieving 100% adherence to regulatory standards.
- Coordinated cross-functional teams, enhancing patient service effectiveness.
- Supervised daily healthcare operations to ensure optimal service delivery.
- Built and maintained utilization and productivity reports, supporting performance targets and organizational objectives.
Lead PBX Operator
Kaiser Permanente
Riverside
08.2020 - 01.2023
- Trained and supervised staff on communication protocols, resulting in improved member satisfaction and faster call resolution times.
- Coordinated emergency communication workflows to strengthen organizational preparedness and business continuity.
- Facilitated interpreter services to enhance accessibility for diverse patient populations and promote equitable care.
- Supervised and coached staff, boosting productivity benchmarks and fostering a collaborative team culture.
- Directed compliance readiness initiatives, achieving 100% audit success and maintaining full regulatory adherence.
- Mentored team members to support professional development and align growth opportunities with organizational goals.
Education
Master of Business Administration - Business Administration
Colorado Technical University
Colorado Springs, CO02-2027
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO08-2025
Skills
- Healthcare management
- Healthcare compliance
- Performance metrics
- Reporting
- Process improvement
- Data analysis
- Cross-functional coordination
- Team collaboration
- Stakeholder engagement
- Training staff
- Cultural competency
References
Available upon request.
Personal Information
Title: Supervisor
Leadership Experience
- Supervised and coached staff, improving productivity benchmarks and fostering a collaborative team culture.
- Directed compliance readiness initiatives, achieving 100% audit success and sustaining full regulatory adherence.
- Championed professional development, mentoring team members and supporting growth opportunities aligned with organizational goals.
Timeline
Supervisor (Sr. Health Plan Representative)
Kaiser Permanente
04.2024 - Current
Lead PBX Operator
Kaiser Permanente
08.2020 - 01.2023
Master of Business Administration - Business Administration
Colorado Technical University
Bachelor of Science - Business Administration
Colorado Technical University