Wai Way Lau
Calgary,AB
Summary
Organized Healthcare Administrator with outstanding record of communicating with members of staff to provide administrative needs and requirements. Conducted meetings with staff concerning budgets, program management and compliance. Consistently achieved outstanding ratings for quality care and community presence.
Overview
15
15
years of professional experience
Work History
Health Care Supervisor
Ingrid Millet Ltd - HK Medical Group Ltd
02.2021 - 07.2024
- To assist a clinic in obtaining a Day Procedure Center license
- Manage front office operations HCA team
- Resolve conflicts and complaints from Doctors, clients, staff and physicians
- Assisting doctors with cosmetic injections / warts extraction Support for IT Simple Installation
- Enhanced staff performance through regular training sessions and performance evaluations.
- Devised strategies to address staff shortages during peak times, ensuring continuity of care without compromising quality.
- Ensured compliance with all applicable regulations, policies, and procedures for maintaining accreditation standards.
Reception Nurse(Endoscopy) In Charge
The Specialists Surgery and Endoscopy Centre
04.2017 - 02.2021
- Control of company-wide operations (Includes a day for surgeons and anesthesiologists, Patient Checkup Arrangement)
- Follow a doctor's special instructions, Doctor secretary duties, Consultation and reporting booking schedule
- Assistant in the endoscope (Includes endoscope washing, Being an assistant in the surgery)
- Control of company-wide operations (Includes a day for surgeons and anesthesiologists, Patient Checkup Arrangement)
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Performed routine wound care and dressing changes on schedule.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Financial Accounting
Guangzhou HeShi Car Rental Ltd.
04.2014 - 04.2017
- Recording disbursements and payments
- Examining financial documents and transactions
- Recording expenses and preparing financial reports
- Preparing tax returns
- Delivered reports to company leaders focusing on financial accounting, cost accounting and sales data to guarantee that organizational objectives aligned with daily operations management.
- Advised and guided headquarters and field offices on application of financial accounting, reporting and administrative policies and procedures.
- Strengthened internal controls by conducting risk assessments and identifying areas for improvement within the financial accounting department.
Financial Accounting
Guangzhou Vantone Financial Consulting Co.
07.2009 - 04.2014
- Maintaining accurate and organized financial records
- Conducting independent examinations of financial statements and records
- Assisting clients with tax planning, preparation, and compliance
- Preparing financial statements
- Compliance Services
- Management Accounting
- Delivered reports to company leaders focusing on financial accounting, cost accounting and sales data to guarantee that organizational objectives aligned with daily operations management.
- Maintained accurate cash handling practices to ensure proper financial accounting and minimize discrepancies.
- Advised and guided headquarters and field offices on application of financial accounting, reporting and administrative policies and procedures.
Education
Diploma of Accounting -
Guangdong University of Finance
01.2014
Bachelor Dipoma Of Computerized Accounting -
Guangzhou Institute of Science and Technology
07.2010
Electromechanical services -
Guangzhou Electronic Information School
07.2007
Guangzhou Xiaoyuan Middle School
07.2004
Skills
- Patient confidentiality
- Quality Improvement
- Clinical Leadership
- Healthcare management
- Patient Safety
- Health Information Systems
- Teamwork and Collaboration
- Customer Service
- Time Management
- Team building
- Records Management
- Records Maintenance
Languages
Cantonese
Native or Bilingual
Mandarin
Native or Bilingual
English
Professional Working
Skillcertificates
- BASIC LIFE SUPPORT
- Certificate in Supervisory Management
- Certificate in Endoscopy Care
- Injection Certification Course
- Certificate Course in Phlebotomy
- Certificate Course in Intravenous Cannulation
Timeline
Health Care Supervisor
Ingrid Millet Ltd - HK Medical Group Ltd
02.2021 - 07.2024
Reception Nurse(Endoscopy) In Charge
The Specialists Surgery and Endoscopy Centre
04.2017 - 02.2021
Financial Accounting
Guangzhou HeShi Car Rental Ltd.
04.2014 - 04.2017
Financial Accounting
Guangzhou Vantone Financial Consulting Co.
07.2009 - 04.2014
Bachelor Dipoma Of Computerized Accounting -
Guangzhou Institute of Science and Technology
Electromechanical services -
Guangzhou Electronic Information School
Guangzhou Xiaoyuan Middle School
Diploma of Accounting -
Guangdong University of Finance
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