Veronica Becerra
Huntington Park
Summary
Detail oriented and empathetic professional with 9 years of experience in data management seeking an Intake Assistant position. Adept at handling intake processes, gathering and verifying consumer information, and providing exceptional customer service. Eager to contribute strong organizational skills and a commitment to efficiency to South Central Los Angeles Regional Centers team.
Overview
23
23
years of professional experience
Work History
Early Start Secretary II
South Central Los Angeles Regional Center
04.2017 - Current
- Data Entry loading necessary information into the software programs 101 referrals.
- Answering and making outgoing phone calls to the public regarding our services.
- Opening and closing cases that are time-sensitive.
- Preparing documentation to be imaged.
- Schedule rooms for Intake Service Coordinators through Yarooms system.
- Making sure that e-mails are answered promptly as they are received.
- Commitment to fostering professional growth and development within my team, while ensuring the delivery of high-quality results.
Intake Assistant Temp
South Central Regional Center
02.2015 - 07.2016
- Data Entry loading necessary information into the software programs 101 referrals.
- Prepare Purchase of Service documents to be submitted to committee and fiscal for approval.
- Assigning referrals to Intake coordinators on a daily basis for developmental evaluations.
- Sending faxes, e-mails and scanning in matters related to the office jobs and related works.
- Answering and making outgoing phone calls to Families, Social Workers, Physicians, Nurses and Teachers regarding our services.
- Opening and closing cases for Early Start unit.
- Preparing documents to be imaged.
Administrative Support
Contract Aerospace
01.2014 - 05.2014
- Accurately typing information into computer database
- Processing purchase orders and delivery of dockets, customer service, received and revised blue prints for quoting, maintain excel sheets, provide supports regarding any of our aerospace parts, and submission of quotes to buyers.
Personal Assistant
Dent Squad
01.2009 - 09.2013
- Data entry maintain the customer database along with marketing tactics.
- Management of Direct Marketing, Internet, networking, soliciting available services, gathering feedback, and tracking sales to ensure business agenda.
- Appointments, inbound and outbound cold call soliciting, follow-up procedures with clients, and direct relations with customers and vendors.
Call Center Lead
Consolidated Smart Systems
04.2004 - 12.2008
- Answer over 50 incoming calls, greet callers, transfer calls, or take messages.
- Performed administrative tasks - accepting orders and scheduled appointments.
- Conferred with customers by telephone or in-person to provide information.
- Maintained records of customer’s transactions and recorded details of inquiries.
- Provided tech support: troubleshooting for internet and national cable company.
- Resolved complaints, and comments, as well as actions taken.
Operations Assistant
Ultra Wheels Company
10.2001 - 02.2004
- Compare data with source documents, or re-entered data in verification format to detect errors.
- Printed various reports according to established timelines and schedules.
- Compiled, sorted, and verified the accuracy of data before it is entered.
- Used computer to transfer billing information from paper to electronic format.
- Answered personal telephones for VP, scheduled appointments, responded; and organized emails.
- Attended meetings for the VP and conveyed information.
Education
High School Diploma -
Parkridge Private School
Long Beach, CABusiness And Office Occupations Certificate -
Ford Park Adult School
Bell Gardens, CASkills
- Typing: 45 wpm Data Entry: 13500 kph
- Strong Customer Service Skills
- Electronic Filing Systems
- Good organizational skills
- Provide staff support
- Ability to work well with others during conversations, projects, meetings, or other collaborations
- SOFTWARE APPLICATIONS: MS Word, Outlook, Excel, Great Planes, Exostar and Citrix
Languages
Spanish
Native or Bilingual
Timeline
Early Start Secretary II
South Central Los Angeles Regional Center
04.2017 - Current
Intake Assistant Temp
South Central Regional Center
02.2015 - 07.2016
Administrative Support
Contract Aerospace
01.2014 - 05.2014
Personal Assistant
Dent Squad
01.2009 - 09.2013
Call Center Lead
Consolidated Smart Systems
04.2004 - 12.2008
Operations Assistant
Ultra Wheels Company
10.2001 - 02.2004
High School Diploma -
Parkridge Private School
Business And Office Occupations Certificate -
Ford Park Adult School
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