Open To Work
MARINA VOLPI
Clerical
Coquitlam,BC
Summary
Clerical/Data Entry/Receptionist
I aim to utilize my current skills to deliver exceptional service to the company and its clients.
Overview
29
29
years of professional experience
Work History
RECEPTIONIST/CLERICAL
JB ELLIS Custom Brokers & Co.
01.2018 - Current
- Handle Reception and Switchboard
- Responsible for ordering water for the office
- Assisting with various administrative tasks
- Handle Inquiries on shipment clearance via phone and email
- Monitor and set up all incoming Custom Invoices and transfer them to the ITMR4 system for processing and transmitting to Customs
- Housekeeping. Making sure the kitchen is tidy.
RECEPTIONIST / SWITCHBOARD
RUSSEL- HENDRIX FOOD EQUIPMENT
06.2017 - 01.2018
- Handled Reception and Switchboard
- Cash Handling, Filing, Mail
- Provided product information to walk-in clients and over the phone, utilizing the Traverse Program
- Transferred calls for big-ticket purchases to the Outside Sales staff
- Assisted the Chain Account Manager- print the Picking Slips to charge restaurants for merchandise, scan and email the printed documents to the chain manager
- Assisted Store Manager - scan the Cash Closing / Signed Receipts reports on a daily basis
- Contract
RECEPTIONIST / CONCIERGE
REGENCY LEXUS ON BURRARD
10.2016 - 05.2017
- Handled the 3-line Switchboard in a professional manner
- Transferred calls to the appropriate department and paged product advisors for sales calls, relayed messages
- Entered all incoming, in-stock and dealer trade vehicle information into an in-house database system
- Entered each salesperson’s activity into an Excel spreadsheet - monitored how many guests each advisor dealt with face-to-face and over the phone throughout their shift
- Utilized Microsoft Office Suite (MS Word, Excel, Outlook)
- Monitored the office supplies and kept count of soft drinks, and maintained the coffee area to ensure it was tidy
- Admin/clerical duties to assist the management team
RECEPTIONIST / SALES ASSISTANT
DESTINATION HONDA BURNABY
09.2015 - 09.2016
- Handled the 5-line Switchboard, transferred calls to the appropriate department and relayed messages
- Entered vehicle stock information upon arrival, using an in-house database system
- Handled all courier requests as per the financial service managers and/or the accounting department
- Processed POS payments as per the accounting department, collected receipts from all departments, including cash deposits for distributing to the Toyota Head Office location
- Assisted the Service Department with the RO forms - put in numerical order and printed off a worksheet through the EBIZ system to attach to the RO form
- Trained new reception staff
- Provided 110% customer service to all clients who walked into the showroom
ACCOUNT SERVICES AGENT
ROYAL BANK OF CANADA
03.2015 - 09.2015
- Retrieved credit bureau reports for co-applicant clients to be included on Primary’s Visa or MasterCard Account.
- Pulled 55+ credit bureau reports daily on the co-applicant's personal information for the adjudicator to review, approve or decline the request, and entered the co-applicant's information in the in-house credit bureau system
- Pulled 100+ accounts daily regarding credit limit increases and decreases from the in-house system
- Handled incoming mail
- Contract
CALL CENTRE OPERATOR / BILLING
KEYFACTS HEALTH and LIFE INSURANCE
03.2010 - 03.2013
- Obtained medical records from doctors’ offices for Life Insurance Applicants
- Verified patients’ and doctors’ contact details and information
- Searched for incomplete doctors’ information through the College of Physicians and Surgeons website, Google, 411, as well as through an in-house database website
- Issued prepayments
- Responsible for invoices/returned cheques
CUSTOMER SERVICE REPRESENTATIVE
GE MONEY/HBC CREDIT SERVICES
09.1996 - 02.2009
- Handled 40-50+ inbound inquiry calls per shift regarding clients’ statements
- Collected as much information as possible from clients to send to investigators regarding fraudulent activities on accounts
- Adjusted client credit card accounts
- Performed credit bureau checks for approval of MasterCard account upgrades
- Responded to client inquiry emails regarding their statements and points, completed forms with client account information
Education
Social Media Training Program - Certificate
Joseph D. Grace At Writing Jobs
01.2024
Software Program - Certificate
Academy of Learning
Coquitlam, BC01.2006
Medical Office Assistant - Certificate
British Columbia Institute of Technology
Burnaby, BC06-2004
Computerized Office Procedures - Certificate
Academy of Learning
Coquitlam, BC01.1994
Diploma - Diploma
Vancouver Technical Secondary
Vancouver, BC06-1991
Skills
- Microsoft Office Suite expertise
- CRM applications knowledge
- Document control capabilities
- ITMR4 system understanding
- Receptionist duties experience
- Customer support specialization
- High-volume call handling skills
- Data entry efficiency
- Accounts receivable oversight
- Office administration practices knowledge
- Typing speed: 45 wpm / 8000 kph
- Proofreading and editing abilities
- Italian language proficiency
Work Preference
Work Type
Part TimeLocation Preference
RemoteWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
RECEPTIONIST/CLERICAL
JB ELLIS Custom Brokers & Co.
01.2018 - Current
RECEPTIONIST / SWITCHBOARD
RUSSEL- HENDRIX FOOD EQUIPMENT
06.2017 - 01.2018
RECEPTIONIST / CONCIERGE
REGENCY LEXUS ON BURRARD
10.2016 - 05.2017
RECEPTIONIST / SALES ASSISTANT
DESTINATION HONDA BURNABY
09.2015 - 09.2016
ACCOUNT SERVICES AGENT
ROYAL BANK OF CANADA
03.2015 - 09.2015
CALL CENTRE OPERATOR / BILLING
KEYFACTS HEALTH and LIFE INSURANCE
03.2010 - 03.2013
CUSTOMER SERVICE REPRESENTATIVE
GE MONEY/HBC CREDIT SERVICES
09.1996 - 02.2009
Social Media Training Program - Certificate
Joseph D. Grace At Writing Jobs
Software Program - Certificate
Academy of Learning
Medical Office Assistant - Certificate
British Columbia Institute of Technology
Computerized Office Procedures - Certificate
Academy of Learning
Diploma - Diploma
Vancouver Technical Secondary