Verloop Rob

• Managed high call volume while maintaining a professional and friendly demeanor with all customers.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Demonstrated flexibility in adapting to fluctuating workloads, taking on additional responsibilities when needed without compromising quality of service.
• Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
• Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
• Contributed to positive team atmosphere by actively supporting colleagues during peak times or absences.
• Assisted in inventory management tasks, ensuring accurate stock levels for optimal store performance.
• Adapted sales strategies based on seasonal trends and customer demand, optimizing inventory levels and product offerings.
• Participated in community events representing store, building brand awareness and fostering local community relationships.

1992-2014

• Sales; purchasing; inventory analysis; shipping and receiving; staff planning and scheduling
• Acting CFIA correspondent working with various government departments
• Annual purchases of over $4 million
• Coordinating and scheduling incoming and outgoing loads (approximately 750 annually)
• Managing a significant volume of larger trade accounts
• Instrumental in increasing annual sales from $5 million to $12 million over a five year period

1991-1992 - Sales Yard Manager

1990-1991 - Sales Assistant

1989-1990 - Delivery Driver

1988-1989 - General Labourer