Vera Otero

• Manage multiple tables while maintaining high standards of customer service

• Take and deliver food and beverage orders accurately and promptly

• Handle payments and transactions, including cash and credit cards

• Collaborate with kitchen and bar staff to ensure smooth service flow

• Build rapport with guests to create a welcoming and enjoyable dining experience

• Des Whelan (General manager)-650-933-3078

• Trained new employees according to policy and procedure.
• Create a staff schedule and ensure all shifts are covered.
• Patiently cared to ensure employees are well versed in our menu items and have the same level of service quality.
• Ordered and stocked supplies.
• Provided exceptional customer service by welcoming and assisting guests in selecting teas and menu items.
• Ensured an elegant and enjoyable high tea experience by setting tables, arranging tea settings, and maintaining a clean and organized dining area.
• Took and delivered orders promptly, addressing special dietary requirements and preferences with professionalism.
• Effectively managed the dining area and, handling multiple tables simultaneously while maintaining a high level of service quality.
• Managed payments and processed transactions accurately, including cash and credit card payments.
• Collaborated with the kitchen staff to ensure food and tea orders were prepared and served according to guests' expectations.
• Received positive feedback and recognition for consistently exceeding guest expectations and providing a warm and inviting atmosphere.
• Preparing and serving fun cocktails created to the restaurant image.
• Create and host private events according to the customer request.
• Chris Dean (Owner) - 415-233-0824

• Ensured dining services ran smoothly by checking on tables and informing servers or management of any guest concerns.
• Assisted in preparing the dining area ahead of each service.
• Accommodated guests according to their needs, including providing child booster seats and ensuring customers with wheelchairs felt comfortable.
• Darren Banks (Owner) - 415-686-3132

• Coordinated logistics for private events, ensuring seamless execution and client satisfaction.
• Managed vendor relationships to secure quality services and negotiate favorable terms.
• Created event timelines and checklists, enhancing organization and efficiency in planning processes.
• Developed tailored event concepts based on client preferences, showcasing creativity and attention to detail.