Sanaa - Danaé Philbert
Markham,Ontario
Summary
Consistant and comfortable with multitasking and providing exceptional customer service, I enhanced guest experiences at Thornhill Golf Club and Essence Bistro and helped create memorable experiences for guests. My teaching roles at Deran Academy and Intelligent International Education honed my communication skills, leading to significant improvements in student academic performance and engagement. My approach combines hospitality expertise with a strong work ethic, which fosters both customer satisfaction and collaborative success.
Overview
2
2
years of professional experience
Work History
Server
Thornhill Golf Club
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
English Tutor and History Tutor
Deran Academy
04.2024 - 11.2024
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
ESL and History Tutor
Intelligent International Education
04.2024 - 07.2024
- Utilized innovative teaching methods to simplify complex historical events and theories for better student comprehension.
- Mentored students on best practices for research papers, resulting in higher quality submissions and overall improved writing abilities.
- Established positive rapport with students, creating a supportive learning environment that facilitated open communication and active participation.
- Implemented creative approaches to teaching challenging topics, increasing engagement levels among struggling students.
- Designed interactive activities that encouraged students to analyze historical documents, fostering critical thinking and analytical skills.
Server
Essence Bistro
06.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor Of Arts - History
Queens University
Kingston, ON06.2027
High School -
Markville Secondary School
Markham, ON2020
Skills
- Strong work ethic
- Exceptional customer service
- Good communication and interpersonal skills
- Commitment to providing excellent customer service
- Ability to work effectively, efficiently, and collaboratively with my colleagues in group settings
- Ability to communicate well with customers in person, on the phone, and through email
- Ability to follow policies and procedures set by management
- Ability to address customer concerns or complaints in an effective and professional manner to ensure customer satisfaction
- Professional appearance
- Hospitality service expertise
- Outstanding customer service and hospitality
Languages
English
Native or Bilingual
Timeline
Server
Thornhill Golf Club
08.2024 - Current
English Tutor and History Tutor
Deran Academy
04.2024 - 11.2024
ESL and History Tutor
Intelligent International Education
04.2024 - 07.2024
Server
Essence Bistro
06.2023 - 08.2023
Bachelor Of Arts - History
Queens University
High School -
Markville Secondary School
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