VENKATA KISHORE REDDY ENAGANURI
7 Wishford Drive, Scarborough,ON
Summary
Professional computer literate and adaptable Industrious, dependable, highly-skilled experience with more than two years in performing manual labor duties. Also having a history of success in providing outstanding customer service. Seeking a challenging opportunity in an organization, where make use of diverse skills in Customer service and office management in a highly dynamic work environment. Aiming to exceed expectations and build customer loyalty while adhering to a strong ethical foundation.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
URBAN AUTO COLLISION
05.2023 - 01.2024
- Answering incoming phone calls and responding to various client inquiries.
- Answer inquiries from customers looking for impounded vehicles and assist customers at the front counter to efficiently retrieve their vehicles.
- Entering specific vehicle information and communicating with the tow truck operator regarding vehicle specifications.
- Complete all the paperwork relating to towing jobs, inspections, receipts for gas, parts, and repairs, and timesheets promptly.
Cleaning Supervisor
ISS FACILITY SERVICES
05.2020 - 03.2022
- Supervise and support a team of in-school cleaning staff.
- Provide support and guidance regarding the safe operation of machinery, cleaning standards, and general health and safety. practices including issues of PPE and lone working.
- Provide reactive and proactive cleaning services throughout the school.
- Ensure the efficacy of products and machinery to maintain high, consistent standards. Ensure adequate supplies of stock are maintained and allocated to their respective areas.
- Ensure the team of cleaners is communicated effectively in relation to work updates, personal development, and welfare.
- Bring any matters of concern to the management team.
- Arrange suitable rotation of staff to ensure skills are enhanced and resilience is provided.
- Support Facilities and Safety Manager in identifying training opportunities, and industry best practices and provide additional feedback during performance review periods.
Production Machine Operator
PRIMA PRINTING
07.2018 - 03.2020
- Making Books with quality and productivity recommendations for workflow.
- During operations, determine all necessary adjustments to the machine to maintain safety and quality.
- Perform work to meet production standards, schedules, and deadlines.
- Troubleshoot and perform minor adjustments and repairs in accordance with established safety procedures.
- Participating in training and teaching the work to new employees.
- Communicate and work effectively with co-workers.
- Keep the workplace clean and organized for efficient in shift changeovers.
Customer Service Representative
METRO CONVENIENCE STORE
05.2018 - 06.2019
- Ensuring high levels of customer satisfaction through excellent customer service.
- Providing product knowledge to customers through the features, and values of each product.
- Handle returns/complaints graciously and effectively.
- Perform cashier duties by handling cash and credit payments.
- Participate and supervise in store opening, closing, and cleaning duties.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Machine Operator
Toll People: STUDCO Building Systems
03.2018 - 06.2018
- Operated RF scanning to scan the coils for inventory purposes.
- Making building products for walls, ceilings, and doors.
- Increased production efficiency by maintaining and adjusting machine settings, ensuring optimal performance.
- Highly proficient in packing the products.
- Responsible for the selection and maintenance of the equipment.
- Maintained a safe work environment with the necessary level of communication.
- Maintained cleanliness of the area.
Process Worker
Toll People: TIBALDI MEAT FACTORY
11.2017 - 02.2018
- Cutting and hand slicing the meat in a way that keeps wastage to a minimum
- Carrying out temperature checks on meat and recording the readings accordingly
- Weighing portions of meat, wrapping and packing the meat.
- Assisted in quality control efforts, ensuring all products met strict company standards before shipment.
- Shredding and cleaning the area after completing the work.
- Maintained a clean and organized workspace, resulting in a safer environment for all employees.
Education
Master of Information Technology - Networking & Information Security
Central Queensland University
Melbourne Australia04.2019
Bachelor of Technology - Electrical And Communication Engineering
JNTUK University
Andhra Pradesh India07.2016
Skills
- Effective Time Management - Ability to handle multiple, competing priorities in an effective manner
- Payments- Process Invoices, Payments, Refunds and Cancellations
- Data entry and maintenance - Experience in data entry for both large and medium to small organizations
- Delivery - Worked to tight deadlines managing multiple tasks Ability to overcome complex business challenges using initiative, logic and forward thinking
references
- Sandeep Avvaru- +1 (437) 9877555
- Akhila Reddy Bhimavarapu- +1 (437) 6605413
Timeline
Customer Service Representative
URBAN AUTO COLLISION
05.2023 - 01.2024
Cleaning Supervisor
ISS FACILITY SERVICES
05.2020 - 03.2022
Production Machine Operator
PRIMA PRINTING
07.2018 - 03.2020
Customer Service Representative
METRO CONVENIENCE STORE
05.2018 - 06.2019
Assistant Machine Operator
Toll People: STUDCO Building Systems
03.2018 - 06.2018
Process Worker
Toll People: TIBALDI MEAT FACTORY
11.2017 - 02.2018
Master of Information Technology - Networking & Information Security
Central Queensland University
Bachelor of Technology - Electrical And Communication Engineering
JNTUK University
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