Vena Qasha
Hamilton
Summary
Experienced with developing robust software applications that meet user needs. Utilizes coding best practices and efficient algorithms to enhance application performance. Strong understanding of software development life cycle, ensuring timely and effective project delivery.
Overview
8
8
years of professional experience
Work History
Client Advisor
RBC Royal Bank
01.2024 - Current
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
Customer Service
Acura on Brant
01.2018 - 01.2019
- Assisting customers with their needs and setting appointments
- Responded to customer request for products, services and company information
- Answered constant flow of customer calls with minimal wait times
- Processing vehicle licence plate and pre-delivery vehicle inspection
Clerk
Vista Print Company
01.2017 - 01.2018
- Unpacked products and priced items according to price list
- Prepared and shipped orders of products daily
- Maintained inventory control
- Maintained clean and organized area at all time
Education
Computer system technology
Mohawk College Applied Arts & Technology
Hamilton, ON01-2020
Computer System Technology
St. Clair College
Windsor, ON01.2017
Skills
- LAN and WAN administration
- Network design
- Network monitoring
- Routing protocols
- Strong troubleshooting skills
- Network security
- Networking and routing protocol expertise
- Adobe creative suite
- Digital graphics
Timeline
Client Advisor
RBC Royal Bank
01.2024 - Current
Customer Service
Acura on Brant
01.2018 - 01.2019
Clerk
Vista Print Company
01.2017 - 01.2018
Computer System Technology
St. Clair College
Computer system technology
Mohawk College Applied Arts & Technology
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