JASRAJ CHAHAL
Surrey,Canada
Summary
Ambitious and highly skilled Information Technology student at Kwantlen Polytechnic University with robust experience in client services, technical troubleshooting, and IT solutions. Currently serve as a Client Advisor at RBC, where I deliver personalized client support, drive digital engagement, and ensure compliance with financial regulations. Recognized for strong communication, analytical abilities, and interpersonal skills. Eager to apply my technical expertise in a dynamic IT environment and expand my skillset.
Overview
9
9
years of professional experience
Work History
Client Advisor
Royal Bank of Canada
Surrey, British Columbia
09.2019 - Current
- Help clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch.
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.
- Educate and assist clients with using RBC digital capabilities.
- Mentor colleagues during the onboarding process for new team members in both the Client Advisor and Central Teller Business Services roles.
- Engage in weekly team meetings and provide observations and feedback on internal processes and external service processes to enhance and improve the work environment.
- Earned the prestigious Client Experience Award and the Top Quarterly Performer award for consistently exceeding performance targets.
- Implemented new processes to streamline operations and improve efficiency.
Sales Associate
Visions Electronics
Langley, British Columbia
01.2019 - 08.2019
- Greeted customers and provided exceptional customer service.
- Operated testing cutting-edge technology products, enhancing product knowledge to educate customers on features and benefits effectively.
- Assisted store manager with operations, such as merchandising and promotional efforts, to increase sales volume and generate foot traffic.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Demonstrated exceptional sales acumen and consistently strived to meet and exceed sales targets.
- Diagnosed and resolved customer issues promptly, ensuring high satisfaction and repeat business.
Volunteer
KidsPlay
Surrey, British Columbia
04.2016 - 07.2019
- Coordinated and led interactive sports events, employing strategic planning and attention to detail.
- Utilized strategic thinking and problem-solving abilities to address challenges during event planning.
- Achieved positive feedback from children and parents alike, contributing to the organization's mission of promoting physical fitness and community engagement.
- Assisted staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
Education
Bachelor of Technology - Information Technology
Kwantlen Polytechnic University
Surrey, BC01-2025
Skills
- Languages: Java, JavaScript, C, C#
- Web Technologies: HTML/CSS, Tailwind CSS, SQL, and RESTful APIs
- Cloud & Databases: MySQL, PocketBase, MongoDB, Amazon RDS, and Google Cloud Platform
- Tools & Frameworks: JUnit, SharePoint, Apache, Virtual Machine, Git, GitHub, Nodejs, Expressjs
- Networking: TCP/IP, DNS, HTTP/S, LAN, WAN, Network Protocols, Wireshark
Academic Highlights
- Completed a project for Kwantlen Polytechnic University to design and develop a scheduling system, “KPU Scheduler” tailored for department heads to streamline the course scheduling process.
- Designed and implemented multiple Java programs, including graphical user interface applications and video games, showcasing proficiency in Java and object-oriented programming.
- Developed and executed test cases for Java applications and games, applying principles from my Software Quality Assurance course to ensure functionality, reliability, and a positive user experience.
- Created a bookstore application using PHP and MySQL, highlighting abilities in database management, server-side programming, and web development.
- Developed Knowledge in building local area networks with routers and switches and implementing Internet Protocol (IP) addressing, completed CISCO Certified Network Associate CCNA 1 and CCNA 2.
Languages
English
Native/ Bilingual
Punjabi
Full Professional
Timeline
Client Advisor
Royal Bank of Canada
09.2019 - Current
Sales Associate
Visions Electronics
01.2019 - 08.2019
Volunteer
KidsPlay
04.2016 - 07.2019
Bachelor of Technology - Information Technology
Kwantlen Polytechnic University
Similar Profiles
ANIRBAN BASUANIRBAN BASU
QA Manager at TCS CANADA (Client - Royal Bank Of Canada)QA Manager at TCS CANADA (Client - Royal Bank Of Canada)
Ashok Kumar PeddinaAshok Kumar Peddina
Senior Consultant at Capgemini, Canada, Royal Bank of CanadaSenior Consultant at Capgemini, Canada, Royal Bank of Canada
Pierre ChristianPierre Christian
Customer Service Representative/Courier and Archiving at (RBC)Royal Bank Of Canada/Antigua Commercial BankCustomer Service Representative/Courier and Archiving at (RBC)Royal Bank Of Canada/Antigua Commercial Bank
Emmanuela Osei-KwartengEmmanuela Osei-Kwarteng
SOX Compliance Analyst at Royal Bank of CanadaSOX Compliance Analyst at Royal Bank of Canada
DIEGO SANCHEZDIEGO SANCHEZ
Server at Roadhouse GrillServer at Roadhouse Grill