VELOMAHINY MARINO
Gatineau,Quebec
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Sales and Leasing Consultant
Kia Orleans
Ottawa
01.2023 - 08.2024
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained customer satisfaction by providing prompt, reliable service.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Performed data entry tasks into dealer management software programs such as CDK Global DMS systems.
- Analyzed customer credit histories in order to determine eligibility for loans.
- Processed applications for new vehicle loans efficiently and accurately.
Social Media Manager
Freelance
Ottawa, ON
07.2020 - 12.2022
- Planning and developing social media campaigns
- Managing a budget for social media activities
- Creating or outsourcing multimedia content
- Posting content across social media accounts
- Engaging with customers on different channels
- Researching current trends and techniques to determine what content to post and how to post it
- Identified client groups and audiences, determining the best way to communicate publicity information.
Sales Representative
Nespresso
Ottawa, ON
11.2017 - 12.2019
- Creating a positive and engaging experience between the consumer and the brand.
- Achieving all key objectives including sales goals and a positive consumer experience.
- Delivering key messages and personalized advice: educate consumers on Nespresso’s line of products
and system features. - Submitting sales reports and comments in a timely manner online.
- Maintaining an organized and clean kiosk (inventory, cleanliness)
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Customer Service Representative
M1 solution
Ottawa, ON
04.2017 - 10.2017
- Providing an excellent customer experience by responding to customer calls in a courteous, professional, and well-informed manner.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment options setup assistance.
Sales Representative
knewsales Group
Ottawa, ON
11.2014 - 11.2016
- Developed customized sales techniques to successfully sell Bell services (door to door) or Mbna Mastercards (location: University of Carleton, University of Ottawa, Algonquin college ).
- Educated customers on product features and technical details to highlight benefits.
- Listened to customer needs to identify and recommend the best products and services.
Education
Certification - Video production
La Cité Collégiale
Ottawa, ON12.2019
Bachelor of Arts - Communications And Media
University of Ottawa
Ottawa, ON04.2018
Skills
- Critical Thinking
- Coordinating Paperwork
- Project Management
- Complaint Handling
- Basic Math
- Organizational Skills
- Excellent Multitasking
- Upbeat and Positive Personality
- Data Entry
- Calm and Professional Under Pressure
- Microsoft Office Expertise
- Technologically Savvy
Timeline
Sales and Leasing Consultant
Kia Orleans
01.2023 - 08.2024
Social Media Manager
Freelance
07.2020 - 12.2022
Sales Representative
Nespresso
11.2017 - 12.2019
Customer Service Representative
M1 solution
04.2017 - 10.2017
Sales Representative
knewsales Group
11.2014 - 11.2016
Certification - Video production
La Cité Collégiale
Bachelor of Arts - Communications And Media
University of Ottawa
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