YASMINE ISKANDAR

Proficient Certified Sales and Leasing Consultant passionate about pursuing sales leads, closing deals and promoting customer loyalty and long-lasting relationships. Talented in oral and written communication, negotiation and conflict resolution. Bringing 5 years of related experience.

Victim Services of Windsor and Essex County, Crisis Responder, 2017 - Present, Provide compassionate support and assistance to victims of crime or traumatic incidents, ensuring their physical, emotional, and psychological well-being, Demonstrate a strong commitment to diversity and inclusion by providing equal support and empathy to individuals from all background identities., Display leadership qualities by taking initiative, organizing and coordination victim support services, and acting as a trusted advocate for victims’ right and needs., Collaborate with a multidisciplinary team, including law enforcement, social services, and healthcare professionals, to ensure comprehensive and coordinated response to victims’ needs., Utilize problem-solving skills to assess the unique challenges faced by victims, develop individualized support plans, and identify appropriate resources and referrals., Employ effective communication techniques to establish rapport with victims, actively listen to their concerns, and provide clear and empathetic explanations of available services and options., Demonstrate de-escalation skills when working with distressed or traumatized individuals, employing techniques to calm and comfort victims and create a safe and supportive environment., Actively engage in building relationships with community organizations, advocacy groups, and other service providers to expand the network of available resources and support for victims., Collaborate with fellow volunteers and staff members to ensure seamless coordination of services, share best practices, and provide mutual support in assisting victims., Maintain accurate and confidential records of victim interactions, services provided, and referrals made, adhering to confidentiality and privacy policies., Attend regular training sessions and workshops to enhance knowledge of victim services, trauma-informed care, crisis intervention techniques, and legal rights of victims.

References available upon request