VELLE MARIE VANESSA
Saguenay (Chicoutimi,QC
Summary
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
1
1
year of professional experience
Work History
Consultant (as a Senior)
CGI
- Help agents with difficult calls, Make sure the processes are followed, Manage escalations, Make audits ticket, On duty every other week 24/24 7/7
Consultant (as an agent)
CGI
- Resolve issue on call, Collect all information for tickets, Meeting costumer needs
Receptionist
Camping St-Félicien - Préposée à l'accueil
- Make reservations, Make sales, Manage the setting of the reservation tool, Meeting costumer needs
Internship
Hégésippe HOARAU primary school
- Observation of the teacher's work, Assist the teacher in some tasks, Supervise activities
Youth center worker
Maison des jeunes de Saint-Prime
10.2019
- Listen the teenagers, Entertain the evenings, Create promotion qnd prevention tools
Cashier
Coop Cégep Saint-Félicien
10.2019 - 10.2020
- Scanning products, Welcoming clients, Meeting costumer needs
Receptionist
Tourist information office of SaintFélicien
- 10.2018
- Welcome and give information to client, Arrange documentation, Create tools for the office, Collecting data for repports
Education
DEC Tourism -
Cégep De Saint-Félicien
Saint-Felicien, QC06.2020
No Degree - Germanic Studies
University of La Reunion
Saint-Denis (Reunion Island)07.2017
High School Diploma -
Jean Joly High School
Saint-Louis (Reunion Island)07.2014
Skills
- Microsoft office suite
- Canva
- Internet troubleshooting
- Moodle
- Google Suite
- Adobe writter/reader
- Windows
- Employee Management
- Helpdesk call support
- Conflict Resolution
- Social Media
- Training and mentoring
Additional Information
Waitering during receptions and galas at the CEGEP
Participating in several activities that highlighted German culture during university studies (e.g.: painting chair exhibition; tandem; theater)
Welcoming international students
President of the CEIA (Committee of students from here and elsewhere): organizer of outings, events and activities
Volunteering at Cégep en spectacleServices lors des réceptions et des galas au cégep Participation à plusieurs ateliers qui mettaient en avant la culture allemande pendant les études universitaires ( ex: peinture et exposition de chaise; tandem; théâtre) Accueil des étudiants internationaux Présidente du CEIA (Comité des étudiants d'ici et d'ailleurs ) : organisateur des sorties, des événements et des activités Bénévolat à Cégep en spectacle
Languages
French
Native or Bilingual
English
Full Professional
German
Limited Working
Hobbies and Interests
- Artisanat de bijoux et bougies
- Coloriage anti-stress
Timeline
Youth center worker
Maison des jeunes de Saint-Prime
10.2019
Cashier
Coop Cégep Saint-Félicien
10.2019 - 10.2020
Consultant (as a Senior)
CGI
Consultant (as an agent)
CGI
Receptionist
Camping St-Félicien - Préposée à l'accueil
Internship
Hégésippe HOARAU primary school
Receptionist
Tourist information office of SaintFélicien
- 10.2018
DEC Tourism -
Cégep De Saint-Félicien
No Degree - Germanic Studies
University of La Reunion
High School Diploma -
Jean Joly High School
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