Alexandra Ste Marie
Montreal,QC
Summary
As a Senior Consultant I am skilled at optimizing project goals and output to resolve complex problems and deliver innovative improvement strategies.
With 6 years of experience managing our Retail, E-commerce and Wholesale channels I have extensive knowledge in optimizing Microsoft Dynamics, from the Retail and Commerce module, to Sales and Marketing, Master Planning and Inventory Management.
I am highly motivated and analytical. I adapt and remain flexible while managing multiple tasks at once and I love to learn.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Consultant
Argano
Plano , TX
2023.12 - Current
- Lead software implementation with client training and troubleshooting expertise.
- Design solutions to optimize commerce operations.
- Design system integrations to accommodate client needs.
- Manage client relations.
- Evaluate current software usage and compare it to business objectives to identify gaps and suggest improvements.
- Lead training sessions with client and create work aids to support learning.
- Recommend improvements to facilitate team and project workflow.
- Mentor associates.
Applications Consultant
Argano
Calgary , Alberta
2022.09 - 2023.12
- Support software implementation with client training and troubleshooting expertise.
- Evaluate current software usage and compare it to business objectives to identify gaps and suggest improvements.
- Lead training sessions with client and create work aids to support learning.
- Identify opportunities for process improvements.
- Configure retail and online channels for demos.
- Recommend improvements to facilitate team and project workflow.
D365 Implementation - Retail
Le Creuset Canada
Montreal , QC
2021.03 - 2022.08
- Retail lead for the Canadian business;
- Work with the consulting team to outline and document all Retail processes and procedures including POS operations and back office (Retail, Inventory Management, Sales & Marketing and Master Planning modules);
- Demonstrate current processes and set up in AX 2012;
- Review and learn back office configurations with consulting team (retail functionality profiles, info codes, employee address books, screen layouts, button grids, hardware profiles, receipt profiles, receipt formats, commerce parameters, discounts, coupons, coverage groups, item coverage, customers, email templates, trade agreements);
- Use data management to export templates and import information such as trade agreements and mix and match discounts.
- Test, provide feedback and sign off on all new Retail processes for D365;
- Identify and log system bugs;
- Data validation;
- Review and approve Functional Design Documents (FDDs);
- Create and lead the POS training for store managers;
- Coordinate the rollout strategy for all Retail stores; and
- Ensure the Retail team is set up for success for go-live (June).
Retail Operations and Logistics Specialist
Le Creuset Canada
Montreal , Quebec
2021.04 - 2022.08
- Reporting to the Commercial Director;
- Inventory planning and revisions of retail programs, launches - including the development of training plans, organization of logistical arrangements, materials and support services required to ensure a successful operation within the Retail channel;
- Review, consolidate, and reconcile inventory replenishment orders on a weekly basis;
- Reconcile store inventory counts, analyze results, and ensure system resynchronization;
- Establish strategies & key initiatives to drive sales and improve productivity and efficiency in the management of labour and inventory;
- Review reports to monitor and boost team efficiency and streamline daily operations;
- Document and administer all procedures and protocols that are set forth from the company;
- Draft documentation and action sheets to execute store tasks and procedures;
- Provide insight and support to members of the Retail/Marketing Department;
- Provide day to day guidance and direction to Boutique associates as required in the various areas of operation;
- Work with the boutiques and customers to resolve sales/inventory/billing inquiries;
- Maintain and distribute store manager contact lists as required;
- Keep track of store operating hours and closures while ensuring accurate information is reflected on our website;
- Ensure compliance of health and safety regulations throughout Canada in ensuring employees have a safe working environment;
- Follow up on store programs/contest results and coordinate prizes; and
- Log store action compliance to spot trends, success stories and opportunities.
Operations Coordinator
Le Creuset Canada
Montreal , Quebec
2018.08 - 2021.04
- Reporting to the Operations Manager
- Retail channel - manage assortments, run the replenishment, inventory management;
- Improve processes for the operations team in all channels;
- Develop training curriculums for all channels - Retail, wholesale, e-commerce, consumers (process documentation and instructional videos);
- Build excel documents to optimize daily tasks;
- Zendesk optimization - develop templates and best practices;
- Provide training and continued support for fellow team members;
- Manage the flow of data between systems (EDI);
- Wholesale channel - process orders, address customer inquiries, run reports;
- National accounts - process orders, address customer inquiries, run reports for national customers such as Costco & HBC; and
- E-commerce channel - process orders, address customer inquiries, run reports.
International Sales Coordinator
Safdie & Co. Inc.
Montreal , Quebec
2017.09 - 2018.08
- Work with sales and purchasing personnel to obtain information about customer needs and preferences;
- Organize and locate inventory with SAP and Excel;
- Complete product specification sheets and vendor documents;
- Negotiate prices, discount terms and transportation arrangements for merchandise;
- Authorize payment of invoices or return of merchandise; and
- Provide clients with information to print on price tags, such as price, mark-ups or mark-downs, style numbers, or barcodes.
Administrative Assistant
Centre Medical les Cours
Montreal , Quebec
2014.02 - 2017.09
- Perform bookkeeping duties, such as credits and collections, prepare and send financial statements and bills, and keep financial records;
- Perform various administrative functions, such as ordering and maintaining an inventory of supplies;
- Operate office equipment, such as voice mail messaging systems;
- Prepare reports, invoices, financial statements, letters, case histories, and medical records using MS Excel and Word;
- Greet visitors, determine purpose of visit, and direct them to appropriate staff;
- Schedule and confirm patient diagnostic appointments, surgeries, and medical consultations; and
- Receive and distribute messages and documents, such as laboratory results, to appropriate staff.
Education
Business Administration, Management And Operations
CONCORDIA UNIVERSITY
Montreal, QC04.2017
DEC - Business Management
DAWSON COLLEGE
Montreal, QC05.2013
Skills
- Microsoft Dynamics AX 2012 - Modules: Retail, Sales and Marketing, Inventory Management, Product Information Management, Master Planning.
- Microsoft Dynamics 365 - Modules: Retail, Sales and Marketing, Inventory Management, Product Information Management, Master Planning.
- Microsoft Office Suite
- Microsoft Project/ Visio
- Microsoft SharePoint
- Azure DevOps
- Jira
- Gap analysis
- Test script design
- UAT testing
- Regression testing
- Data validation
- End user training
- Zendesk (CRM)
Certification
- MB-340: Microsoft Dynamics 365 Commerce Functional Consultant
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Senior Consultant
Argano
2023.12 - Current
Applications Consultant
Argano
2022.09 - 2023.12
Retail Operations and Logistics Specialist
Le Creuset Canada
2021.04 - 2022.08
D365 Implementation - Retail
Le Creuset Canada
2021.03 - 2022.08
Operations Coordinator
Le Creuset Canada
2018.08 - 2021.04
International Sales Coordinator
Safdie & Co. Inc.
2017.09 - 2018.08
Administrative Assistant
Centre Medical les Cours
2014.02 - 2017.09
Business Administration, Management And Operations
CONCORDIA UNIVERSITY
DEC - Business Management
DAWSON COLLEGE
- MB-340: Microsoft Dynamics 365 Commerce Functional Consultant
Similar Profiles
Matthew ProssMatthew Pross
Marketing Director at ArganoMarketing Director at Argano
Gul MunjalGul Munjal
Associate Consultant at Argano EchelonAssociate Consultant at Argano Echelon
Apurv ShrivastavaApurv Shrivastava
Sr Business Desk (Alliances and Sales Ops) at Argano Software Pvt LtdSr Business Desk (Alliances and Sales Ops) at Argano Software Pvt Ltd