Hi, I’m
Veleigh Gyneth Sales
Customer Service Representative at BMO
Calgary,Alberta
Summary
I am an experienced, versatile, and result-driven professional with proven expertise in data management, customer relation, and compliance management. A collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture.
Overview
7
years of professional experience
Work History
Bank of Montreal
Customer Service Representative
03.2022 - Current
Job overview
- Assisted clients with their everyday banking needs while upholding the bank's policy an regulatory requirements
- Experience in making, storing, and destruction of files with sensitive client information that meet's the bank's standard
- Efficiently communicated with clients in person, through phone calls and emails
- Cooperated with colleagues to ensure the product and service provided meets clients' needs
- Able to meet set goals to improve my skills and performance
- able to provide personalized advise based on client's circumstance to improve their banking experience
- Directed clients to use an easier, more efficient, and cost-effective platform to perform their banking online
Tim HortonsCalgary, AB
Team Member
10.2018 - Current
Job overview
- Contributed to team success by completing jobs quickly and accurately.
- Provided satisfactory service to customers by being friendly and making orders accurately
- Worked with other team members while also doing my best in my station to achieve company goals
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
Education
University of CalgaryCalgary, AB
Bachelor of Arts from Economics
06.2022
St. Francis High SchoolCalgary, AB
High School Diploma
06.2018
University Overview
- Recognized in the honors list all throughout high school
- Awarded Alexander Rutherford Scholarship in post secondary due to high marks in high school
Skills
- Fluent in English and Filipino
- Proficient in Excel
- Sales expertise
- Team Building
- Calm and Professional Under Pressure
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Document and Records Management
Timeline
Customer Service Representative
Bank of Montreal
03.2022 - Current
Team Member
Tim Hortons
10.2018 - Current
University of Calgary
Bachelor of Arts from Economics
St. Francis High School
High School Diploma
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