Results-driven professional with a strong background in medical office administration. Experienced in insurance verification and patient scheduling. Aiming to contribute expertise to improve patient services and support healthcare teams.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Tim Horton's
Winnipeg, Manitoba
09.2024 - Current
Facilitated customer orders and inquiries, enhancing overall service experience in fast-paced environment.
Ensured cleanliness and organization of dining and service areas, contributing to positive customer impressions.
Coordinated with team members for efficient food preparation and delivery, supporting timely service.
Resolved customer complaints with professionalism and empathy.
Medical Office Assistant
Total life care
Surrey , BC
12.2023 - 08.2024
Coordinated communication between patients and healthcare providers to enhance patient experience.
Managed patient scheduling and appointment confirmations to streamline office operations.
Scheduled patient appointments and responded to inquiries to ensure smooth office workflow.
Utilized electronic health record systems to update patient information promptly.
Processed insurance claims and verified patient coverage details accurately.
Maintained organized medical records in compliance with privacy regulations.
Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.