Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Veerpal Kaur Randhawa

WINNIPEG,MB

Summary

Results-driven professional with a strong background in medical office administration. Experienced in insurance verification and patient scheduling. Aiming to contribute expertise to improve patient services and support healthcare teams.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Tim Horton's
Winnipeg, Manitoba
09.2024 - Current
  • Facilitated customer orders and inquiries, enhancing overall service experience in fast-paced environment.
  • Ensured cleanliness and organization of dining and service areas, contributing to positive customer impressions.
  • Coordinated with team members for efficient food preparation and delivery, supporting timely service.
  • Resolved customer complaints with professionalism and empathy.

Medical Office Assistant

Total life care
Surrey , BC
12.2023 - 08.2024
  • Coordinated communication between patients and healthcare providers to enhance patient experience.
  • Managed patient scheduling and appointment confirmations to streamline office operations.
  • Scheduled patient appointments and responded to inquiries to ensure smooth office workflow.
  • Utilized electronic health record systems to update patient information promptly.
  • Processed insurance claims and verified patient coverage details accurately.
  • Maintained organized medical records in compliance with privacy regulations.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.

Education

Hotel And Hospitably - Hospitality

Manitoba Institute of Trades And Technology
Winnipeg
07-2025

Healthcare Office Administration - Healthcare

Granville College
Vancouver, BC
08-2024

Skills

  • Customer service
  • Communication skills
  • Issue resolution
  • Customer engagement
  • Transaction support
  • Patient scheduling
  • Insurance verification
  • Medical office administration
  • Staff training
  • Team collaboration
  • Feedback analysis

Timeline

Customer Service Representative

Tim Horton's
09.2024 - Current

Medical Office Assistant

Total life care
12.2023 - 08.2024

Hotel And Hospitably - Hospitality

Manitoba Institute of Trades And Technology

Healthcare Office Administration - Healthcare

Granville College
Veerpal Kaur Randhawa