Veerpal Kaur
819 Upper Prince Street, Sydney
Summary
Experienced Customer Service Representative working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated, Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
Sydney Call Center
2022.11 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion, and access to services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Sales Associate
Hudson's Bay
2022.11 - 2023.05
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Post-Pathway Advanced Environmental Engineering - Environmental Engineering
Cape Breton University
Sydney, NS04.2024
Bachelor of Science - Agriculture
Baba Farid College
Punjab, India05.2021
High School Diploma -
Doon Public Senior Secondary School
Punjab, India05.2017
Skills
- Call Management
- Technical Troubleshooting
- Payment Processing
- Account Updating
- Data Entry
- Written and Oral Communication
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Certification
- Certified Standard First Aid/CPR
- Food Handler Certificate
- Full Driver's License
Timeline
Call Center Customer Service Representative
Sydney Call Center
2022.11 - Current
Sales Associate
Hudson's Bay
2022.11 - 2023.05
Post-Pathway Advanced Environmental Engineering - Environmental Engineering
Cape Breton University
Bachelor of Science - Agriculture
Baba Farid College
High School Diploma -
Doon Public Senior Secondary School
- Certified Standard First Aid/CPR
- Food Handler Certificate
- Full Driver's License
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