Amon Seraphin OKON
Ottawa,ON
Summary
Proven track record in customer satisfaction and relationship management and sales, honed at companies like NTT Data TASS Services. Skilled in CRM software and Problem-solving, I've consistently exceeded sales targets and enhanced customer loyalty through exceptional service and active-listening. My approach has significantly boosted client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
NTT Data
12.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- managed outbound and inbound calls with high satisfaction
- achieving sales target through high motivation
Customer Service Representative
TASS Services Ltd
12.2019 - 11.2024
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Developed strong relationships with clients through excellent customer service and regular follow ups.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Sales Associate
Soverd Group Ltd
11.2013 - 08.2014
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Retail Sales Associate
Epsilone
05.2013 - 09.2013
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Arts - Philosophy
Higher Private Institute Of Philosophy
Ouagadougou, Burkina Faso06-2017
Associate of Arts - Commerce And Administration
ESAM (School of Business Management & Administrati
Abidjan, Ivory Coast10-2012
Skills
- Customer Assistances
- Computer proficiency
- Adaptability and flexibility
- Problem-solving
- Active listening
- Objection and complaint handling and Call Control
- Call center experience
- Customer Needs Assessment
- Data entry
- Customer relationship management (CRM)
- Call management
- Store maintenance
- Order processing
- Product sales
- CRM software proficiency
- Sales closing
- Stock management
- Appointment scheduling
Languages
French
English
Advanced
C1
French
Native or Bilingual
Certification
Canadian workplace Ettiquette
Additional Information
Driver's license G
Timeline
Call Center Customer Service Representative
NTT Data
12.2024 - Current
Customer Service Representative
TASS Services Ltd
12.2019 - 11.2024
Sales Associate
Soverd Group Ltd
11.2013 - 08.2014
Retail Sales Associate
Epsilone
05.2013 - 09.2013
Canadian workplace Ettiquette
Bachelor of Arts - Philosophy
Higher Private Institute Of Philosophy
Associate of Arts - Commerce And Administration
ESAM (School of Business Management & Administrati
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