Veerpal Kaur
Hamilton,ON
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
Work History
Shift Manager
Wendy's Restaurants
Hamilton , ON
02.2020 - Current
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Shift Supervisor
A&W
Downtown, Toronto, ON
09.2018 - 03.2020
- Responded to and resolved customer questions and concerns.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Helped store management meet standards of service and quality in daily operations.
Education
Post-Baccaleurate Diploma - Business Administration
Northern College
Toronto ON04.2019
Bachelor Of Business Administration - BBA
Seth G.L. Bihani S.D. College
Rajasthan India07.2017
Skills
- Accurate money handling
- Inventory controls
- Sales and marketing
- Strategic planning
- Business planning
- Financial Management
- Analytical and Critical Thinking
- Operations management
- Business administration
Timeline
Shift Manager
Wendy's Restaurants
02.2020 - Current
Shift Supervisor
A&W
09.2018 - 03.2020
Post-Baccaleurate Diploma - Business Administration
Northern College
Bachelor Of Business Administration - BBA
Seth G.L. Bihani S.D. College