VEERINDER KAUR
Brampton,ON
Summary
Highly skilled customer service enthusiastic about ensuring optimal customer service for industry objectives. Energetic team player with top-notch organizational skills. Outgoing bilingual service excelling at customer satisfaction and retention. Adept at pre- and post-sales support through. Flexible and hardworking in deadline-driven environments. Hardworking Customer Service Representative with 4 years of experience in product of services. Trained in project and time management with extensive knowledge of servicing customers. and proven multitasking ability. Committed to maintaining professional relationships with clients to increase profitability and drive business goals. Customer service and sales professional successful at improving customer retention rates and growing revenue.
Overview
6
6
years of professional experience
Work History
Collection Agent
Collect Cents Inc Credit Bureau Of Canada Col
06.2021 - 04.2024
- Contacting 25-30 debtors via phone, email, or mail to discuss overdue payments.
- Negotiating repayment plans or settlements with debtors based on their financial situation and terms of debt.
- Documenting all communication with debtors accurately and comprehensively.
- Following up with debtors to ensure adherence to agreed-upon payment schedules.
- Collaborating with other departments, such as legal or accounting, as necessary to resolve complex cases.
- Maintaining confidentiality and professionalism in all interactions with debtors.
- Participating in training and development programs to enhance collection techniques and compliance knowledge.
- Adhering to all relevant regulations, including those outlined in Fair Debt Collection Practices Act (FDCPA) and other applicable laws.
Customer Service Advisor (Petro-Canada)
Concentrix
03.2019 - 04.2021
- Greet customers in courteous, friendly and professional manner
- Interact with about 20-30 customers by professionally addressing their concerns via phone and e-mail to provide best-in-class customer service for escalated inquiries and complaints
- Prepare complete and accurate work including appropriately notating accounts as required
- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
Credit Analyst
Auto capital
12.2017 - 03.2019
- Handled heavy flow of paperwork including approval loans for vehicle
- Developed reputation as efficient service provider with high levels of accuracy with dealerships
- Responsible for gathering and analyzing accurate financial data about clients.
- Assessed credit risk and analyzed financial statements.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
Education
Associate of Science - pre-health science
Cambrian College
Sudbury, ON03.2016
Some College (No Degree) - Medical Secience
High School - Doon International
IndiaSkills
- Patience and Persistence
- Goal-Oriented
- Debt recovery
- Assertiveness
- Financial knowledge
- Exceptional communication skills
- Call center experience
- Stress Tolerance
- Client Relations
- Legal knowledge
- Proficiency in Avaya , Pulse secure, MDF
- Quick learner Analytical and problem solving
- Microsoft Excel
- Verbal and writing skills
- Negotiation
- Performance Improvements
- Issue investigation
References
Available on request
Hobbies and Interests
- Playing sports (football, tennis, etc.)
- Playing chess and solving puzzle games
- Reading and writing books and articles
- Drawing, sketching and painting
- Cooking and baking
- Travelling
Languages
English
Full Professional
Timeline
Collection Agent
Collect Cents Inc Credit Bureau Of Canada Col
06.2021 - 04.2024
Customer Service Advisor (Petro-Canada)
Concentrix
03.2019 - 04.2021
Credit Analyst
Auto capital
12.2017 - 03.2019
Associate of Science - pre-health science
Cambrian College
Some College (No Degree) - Medical Secience
High School - Doon International
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