Hymavathi Potluri

• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Trained and mentored new employees to maximize team performance.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Built relationships with customers and managed accounts to drive revenue and profit.

• Follow Standardized Work Instructions (SWI) to ensure jobs are completed properly.

• Assemble products prior to being loaded in furnaces.

• Load and unload products on and off furnaces
• Unload presses
• Perform visual inspections on parts for quality assurance
• Use and interpret designated measuring systems to inspect parts according to process
sheet requirements
• Recognize, identify and report burrs, chips, cracks, consistent defects or process changes
• Read and interpret process sheets
• Understand and follow procedures for traceability tags
• Identify and report safety hazards (i.e. natural gas smell, oil/water spills)
• Achieve required production numbers
• Maintain 5S within designated work area and/or cell

• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Worked different stations to provide optimal coverage and meet production goals.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Observed packing operations to verify conformance to specifications.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.

• Used ticketing systems to manage and process support actions and requests.
• Documented support interactions for future reference.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Managed high levels of call flow and responded to technical support needs.
• Diagnosed and troubleshot hardware, software and network issues.