Jostina Andarawes
Scarborough,ON
Summary
Overview
8
8
years of professional experience
Work History
Shift Manager
Rabba Fine Foods
06.2023 - Current
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed staff hiring, training and supervision.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Set up new sales displays each week with fresh merchandise.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Scheduled staff to establish adequate coverage during peak business hours.
Cashier
Rabba Fine Foods
03.2021 - 06.2023
- Answered questions about store policies and addressed customer concerns
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases, locate items and join reward programs
- Performed cash, card and check transactions to complete customer purchases
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Resolved customer complaints and maintained a clean and tidy checkout area
- Counted money in drawers at beginning and end of each shift
Barista
St. Mark Café
07.2016 - 01.2020
- Company Overview: St
- Mark's Coptic Orthodox Cathedral
- Cleaning counters, machines, utensils, and seating areas daily
- Opening/closing store and maintained store cleanliness
- Telling the manager the stuff that we missing
- Cash balancing and reporting for review by management staff
- Making sandwiches
- Practicing latte art
- Controlling line and crowd with quick, efficient service
- Preparing coffee, straightened up chairs and tables, opening the register and carrying out other opening duties
- Engendered customer loyalty by remembering personal preferences and allergy information
- St
- Mark's Coptic Orthodox Cathedral
Barista
Tertulia Espresso Bar
09.2018 - 11.2018
Education
Diploma - Creative Advertising
Seneca College of Applied Arts And Technology
Stephen E.Quinlan Building, 70 The Pond Rd, North 09-2026
Adobe Certificate - Graphic Design
GoMyCode
The Greek Campus, Greek Building Unit G108, 171 Ta06-2024
High School Diploma - undefined
Notre Dame High School
Toronto, ON01.2019
Skills
- Communication skills
- Friendly and outgoing
- Opening and closing duties
- Excellent memory
- Quick learner
- Working under pressure
- Self- training
- Working both alone and in team
- Greet each customer with a warm smile and positive attitude
Additionalinformation
- Barista training session, 50 Wagstaff Dr, Toronto, ON, M4J 1A3, Pilot Coffee Roasters
- Barista training session, 443 Richmond St W, Toronto, ON, M5V 1X9, The Alternative Cafe
- freelancer graphic designer
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Shift Manager
Rabba Fine Foods
06.2023 - Current
Cashier
Rabba Fine Foods
03.2021 - 06.2023
Barista
Tertulia Espresso Bar
09.2018 - 11.2018
Barista
St. Mark Café
07.2016 - 01.2020
High School Diploma - undefined
Notre Dame High School
Diploma - Creative Advertising
Seneca College of Applied Arts And Technology
Adobe Certificate - Graphic Design
GoMyCode
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