Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vedant Patel

2309 Brunswick St, Halifax, NS,Canada

Summary

Professional with strong background in enterprise data technical support, prepared to lead and enhance technical support operations. Skilled in troubleshooting, data management, and implementing efficient support processes. Focused on team collaboration and achieving results, adaptable to changing needs, and reliable in high-pressure environments. Known for problem-solving abilities, effective communication, and fostering productive team atmosphere.

Overview

1
1
year of professional experience

Work History

Technical Support

Kelly Services
04.2023 - 01.2024
  • Provided technical support to the production team, troubleshooting issues and offering swift resolutions.
  • Provided timely technical support, resulting in improved customer satisfaction ratings.
  • Collaborated with team members to develop new strategies for optimizing technical support services.
  • Helped coordinate system set up, product enhancements and general technical support.
  • Provided comprehensive technical support for troubleshooting device issues and resolving customer concerns.

Sales Associate

Bell Telecommunications
01.2023 - 09.2023
  • Collaborated with the team to redesign the store layout, resulting in a 30% boost in foot traffic and higher sales conversions whilst working in a fast-paced environment.
  • Delivered product knowledge to 15+ customers weekly, highlighting features, benefits and values of each product.
  • Received Star Salesperson award for exceeding sales goals by 15% in 2 consecutive business quarters.
  • Planned weekly sales training sessions, achieving a 95% average score and sharing insights with team members to enhance overall performance.

Education

Computer Systems Technician -

Seneca Polytechnic
North York, ON
04-2025

Skills

  • Strong interpersonal communication
  • Skilled in managing inbound and outbound calls
  • Technical support resolution
  • Strong multitasking abilities
  • Excellent problem-solving skills
  • Analytical skills
  • Ability to de-escalate situations
  • Ability to resolve non-routine problems
  • Proficient in completing paperwork
  • Eager to learn new technologies
  • Collaborative mindset
  • Team player

Languages

English
Full Professional
Gujarati
Native or Bilingual
Hindi
Full Professional

Timeline

Technical Support

Kelly Services
04.2023 - 01.2024

Sales Associate

Bell Telecommunications
01.2023 - 09.2023

Computer Systems Technician -

Seneca Polytechnic

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Vedant Patel