Sahejdeep Dhaliwal
Dartmouth,Canada
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Advisor
Concentrix
02.2024 - Current
- Go above and beyond to ensure customer satisfaction
- Respond to customer questions about hardware, software, networking, and other products
- Diagnose and fix basic and complex technical issues
- Use knowledge bases and escalation paths to find solutions to problems
- Keep records of customer interactions and unresolved issues
- Work with customers, dealerships, and field support teams
Housekeeping Supervisor
Sandman Signature
01.2024 - 02.2024
- Supervised and trained housekeeping staff, including scheduling and assigning tasks
- Ensured all rooms and common areas were cleaned and maintained to high standards
- Collaborated with other departments to ensure facilities are maintained properly
- Increased employee performance through effective supervision and training.
- Managed laundry sorting, washing, drying, and ironing. A team of 12-15 members at a time.
Housekeeping Supervisor
SoHo Hotel Toronto
10.2022 - 11.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Supervisor
Booster Juice
03.2023 - 08.2023
- Supervised and led a team of employees, providing direction, guidance, and support to ensure smooth operations and exceptional customer service
- Resolved customer inquiries, concerns, and complaints in a timely and satisfactory manner, ensuring high levels of customer satisfaction
- Oversaw cash handling and performed daily cash reconciliations, maintaining accurate records and ensuring cash register accuracy
- Identified appropriate solutions to minimize issues and quickly solve problems
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Key Holder
Fat Bastard Burrito
10.2021 - 03.2023
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items
- Facilitated and developed lasting relationships with clients to increase client retention
- Assisted in general housekeeping to maintain store image
Education
Graduate Diploma - Computer Systems Technician
Loyalist College of Applied Arts and Technology
Toronto, ON04.2023
High School Diploma -
Sita Grammar School
India04.2019
Skills
- Issue Handling Expertise
- Relationship Building
- Critical Thinking and Decision Making
- Multitasking and Prioritizing
- Cash Handling and Reconciliation
- Time management
- Microsoft Office
- Training and mentoring
- Adherence to high customer service standards
- Strong Interpersonal Communication
- Team building and leadership
- Willingness to Learn
Certification
- Class 5 driver’s license, Indefinite
- First Aid & CPR/AED level C, 01/01/24 - 01/01/27
- Food safety certification, 09/01/22 - 09/01/27
Timeline
Technical Support Advisor
Concentrix
02.2024 - Current
Housekeeping Supervisor
Sandman Signature
01.2024 - 02.2024
Supervisor
Booster Juice
03.2023 - 08.2023
Housekeeping Supervisor
SoHo Hotel Toronto
10.2022 - 11.2023
Key Holder
Fat Bastard Burrito
10.2021 - 03.2023
Graduate Diploma - Computer Systems Technician
Loyalist College of Applied Arts and Technology
High School Diploma -
Sita Grammar School
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