Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manpreet Kaur

Etobicoke,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

2
2
years of professional experience

Work History

Technical Support Advisor

Kelly Connect
08.2022 - Current
  • Served as primary point of contact for triaging technical issues.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Advised managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
  • Handled both inbound and outbound calls. Trained for chat and email support.
  • Resolved customers complex issues by maintaining professionalism, compliance, satisfaction, timelines and other factors
  • Awarded with one of best employees of the company with proven results.

Customer Service Representative

Reliance Home Comfort
09.2021 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Education

Graduate Certificate - Project Management

Algoma University
Brampton, ON
09.2022

Bachelor of Science - Computer Science

Khalsa College
Amritsar, India
07.2020

Skills

  • MS Office Proficiency
  • Workforce Planning
  • Technical Diagnostics
  • Resolve Technical Problems
  • Call Center Operations
  • Troubleshooting and Assistance
  • Professional Development
  • Customer Service Expertise
  • Product Knowledge
  • Issue Troubleshooting
  • Apple IOS
  • Technical Support Triage
  • Voice and Data Service Migration
  • Time Management
  • Risk mitigation

Timeline

Technical Support Advisor

Kelly Connect
08.2022 - Current

Customer Service Representative

Reliance Home Comfort
09.2021 - 11.2022

Graduate Certificate - Project Management

Algoma University

Bachelor of Science - Computer Science

Khalsa College
Manpreet Kaur