VEDANG KHAMAR
Burlington,ON
Summary
Results-driven Technical Support Representative with a proven track record at Gatestone, excelling in technical troubleshooting and customer service. Adept at resolving complex issues and enhancing system performance, I leverage strong analytical problem-solving skills and effective communication to deliver exceptional support, consistently exceeding performance metrics.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Gatestone
01.2023 - 07.2024
- Delivered efficient technical support solutions, exceeding company performance metrics.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Managed multiple tasks by prioritizing and organizing work assignments.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Collaborated with supervisors to escalate and resolve customer inquiries or technical issues.
- Configured hardware, devices, and software for employee workstations.
Desktop Support Specialist
Knovos pvt ltd
03.2020 - 09.2021
- Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.
- Maintained accurate records of all help desk tickets including problem description, resolution steps taken.
- Resolved complex issues by utilizing knowledge articles and applying analytical problem-solving skills.
- Maintained an up-to-date understanding of Avigilon Access Control software and products, including servers, controller panels, and card readers.
- Provided high-level technical support by resolving inquiries by phone, e-mail, and web, consistent with department and team service levels and goals.
- Participated in maintaining approved vendor lists for hardware repairs, advising internal, and external personnel on providers of replacement parts.
Education
Post-graduation Certificate - Web Development
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2022
Bachelor of Engineering - Computer Engineering
LDRP-ITR
Gandhinagar , India05.2020
Skills
- Technical troubleshooting
- Verbal and written communication
- Computer proficiency and TCP/IP networking
- Electronic circuitry knowledge
- Metrics-driven performance
- Time management and multitasking
- Hardware and software setup
- Backup and recovery
- Customer service
- Analytical problem solving
- Effective communication
Skills
- Customer Service Expertise
- Patience, tact, and the ability to handle pressure effectively.
- MS Office Proficiency
Timeline
Technical Support Representative
Gatestone
01.2023 - 07.2024
Desktop Support Specialist
Knovos pvt ltd
03.2020 - 09.2021
Post-graduation Certificate - Web Development
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Engineering - Computer Engineering
LDRP-ITR
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