Veda Daunhauer
Victoria,BC
Summary
Talented professional with a proven track record in hospitality and customer service, exemplified during tenure at Shirley Delicious Cafe. Skilled in espresso machine operation and customer engagement, consistently enhancing experiences for all. Excelled in roles requiring a friendly demeanor and allergy awareness, significantly improving service quality and safety protocols. Demonstrates a strong commitment to professional appearance and hospitality service expertise.
Overview
8
8
years of professional experience
Work History
Server
3rd Street Cafe
10.2023 - 09.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Barista
Shirley Delicious Cafe
02.2023 - 10.2023
- Maintained and operated espresso machines, coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Host
Lure Restaurant
07.2022 - 03.2023
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took initial drink orders and relayed information to wait or bar staff.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Administrative Assistant
Olympic Physiotherapy
07.2021 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Conducted insurance verification and preauthorizations and managed patient charts.
Housekeeping Room Attendant
Fairmont Empress Hotel
11.2016 - 07.2021
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
Education
High School Diploma -
Victoria High School
Victoria, BC06-2015
Skills
- Guest Engagement
- Safe Food Handling
- Table Bussing
- Menu Memorization
- Calm Demeanor
- POS operation
- Professional Appearance
- Allergy awareness
- Hospitality service expertise
- Espresso machine operation
Timeline
Server
3rd Street Cafe
10.2023 - 09.2024
Barista
Shirley Delicious Cafe
02.2023 - 10.2023
Host
Lure Restaurant
07.2022 - 03.2023
Administrative Assistant
Olympic Physiotherapy
07.2021 - 08.2022
Housekeeping Room Attendant
Fairmont Empress Hotel
11.2016 - 07.2021
High School Diploma -
Victoria High School
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