- Backpacking and Hiking
- Outdoor Recreation
- Gardening
Trinity Wolfe
Victoria,BC
Summary
Experienced professional with a strong background at BC Parks and BC Hydro, specializing in customer service, safety, and team support. Bilingual and skilled at problem-solving, with a proven ability to improve visitor experiences and help reduce incidents. Known for leading by example, training staff, and maintaining high standards in day-to-day operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Goldstream Gatehouse Attendant
BC Parks
05.2025 - Current
- Monitored access to ensure safety and enforce facility rules
- Assisted visitors with directions, inquiries, and customer service in English and French
- Conducted regular inspections for cleanliness and organization
- Logged visitor entries/exits and flagged discrepancies for follow-up
- Operated communication systems to report incidents or emergencies
- Improved resident communication and addressed concerns promptly
- Supported daily operations by learning and applying gatehouse procedures
- Supported event planning efforts by managing guest lists for over 170 sites, processing reservations, and coordinating access points for attendees.
Annual Student Caller
University of Victoria
01.2025 - 06.2025
- Conducted outreach to alumni to build relationships and support engagement initiatives
- Managed detailed call logs of over 150 donors and maintained accurate donor records
- Adapted messaging based on audience feedback to improve call outcomes
- Supported fundraising by sharing impact stories and encouraging donations
- Trained new callers and contributed to a collaborative team environment
- Handled confidential donor information in line with privacy regulations
- Consistently exceeded performance targets, contributed to team success and received caller of the week.
Aquatic Safety Team Lead/Occupational Health and Safety Officer
BC Hydro
06.2021 - 01.2025
- Responded to on-water emergencies, including rescues, capsized vessels, and extractions, ensuring public safety through rapid response
- Led and trained Search and Rescue (SAR) teams; coordinated protocols and improved operational readiness
- Collaborated with Fire Departments, RCMP, Paramedics, and SAR teams during joint emergency operations
- Operated and maintained patrol boats and vehicles; logged 1,000+ hours as lead operator of a 60hp Boston Whaler in dynamic marine conditions
- Delivered staff training on equipment use and marine safety procedures
- Conducted risk assessments, identified hazards, and enforced safety protocols, reducing incident rates
- Maintained detailed logs of patrols, equipment checks, and safety documentation
- Led safety meetings and developed training to support regulatory compliance and awareness
- Demonstrated adaptability in fast-paced environments; worked flexible shifts including nights, weekends, and holidays
- Strong team player with a self-motivated approach and commitment to operational excellence
Education
Bachelor of Arts - Geography And Environmental Studies
University of Victoria
Victoria, BC04-2026
Skills
- Bilingual
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Certification
- S-100 Basic Firefighting, Marine Safeguard, Marine Basic First Aid, WHIMIS and Traffic Control Person (TCP) Certified
- ArcGIS Certified with practical experience in mapping and spatial analysis
- Serving It Right and FoodSafe Level 1 Certified
- Class 5 Driver’s License and Pleasure Craft Operator Card (PCOC)
- Fluent in French (spoken and written)
- Proficient with Microsoft Office Suite (Word, PowerPoint, etc), social media platforms, and general digital communication tools
Interests
Timeline
Goldstream Gatehouse Attendant
BC Parks
05.2025 - Current
Annual Student Caller
University of Victoria
01.2025 - 06.2025
Aquatic Safety Team Lead/Occupational Health and Safety Officer
BC Hydro
06.2021 - 01.2025
Bachelor of Arts - Geography And Environmental Studies
University of Victoria
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