Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vathsalya Bai

Vathsalya Bai

Vancouver,Canada

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2
2
years of professional experience

Work History

Cashier

Shell
02.2024 - Current
  • Streamlined cash and credit transaction processes in a high-volume convenience store, achieving a 20% reduction in average checkout time, improving customer satisfaction ratings by 15% over six months.
  • Provided exceptional customer service to a diverse clientele, resolving inquiries and issues with a satisfaction score exceeding 90%, leading to an overall increase in daily sales of $1,500 within three months.
  • Delivered exceptional customer service by managing inquiries and resolving complaints efficiently, leading to a 30% increase in repeat customer visits and contributing to a 10% rise in monthly sales revenue within one year.
  • Trained and mentored new staff on point-of-sale (POS) systems and best practices for cash handling, resulting in improved accuracy rates that decreased cash discrepancies by 40% across the team.

Guest Service Agent

Intercruises Shoreside & Port Services
06.2024 - 09.2024
  • Facilitated onboarding sessions for new guests, educating more than 95% on safety protocols and cruise amenities, which led to an increase in positive feedback scores by 40% across customer satisfaction surveys.
  • Streamlined the guest check-in process for over 500 passengers daily, reducing wait times by 30% through the implementation of a digital onboarding system that enhanced operational efficiency.
  • Conducted comprehensive health and safety checks for all boarding guests, achieving a 100% compliance rate with maritime regulations and contributing to a significant reduction in health-related incidents onboard.

Cook

Sports Illustrated Clubhouse
07.2023 - 06.2024
  • Implemented a streamlined ingredient preparation process that boosted kitchen efficiency by 40%, enabling the team to serve 150 additional meals during peak hours.
  • Elevated customer satisfaction scores by 25% through meticulous attention to food presentation and adherence to timely preparation standards, resulting in a consistent positive feedback rating of 4.8/5 from patrons.
  • Collaborated with a cross-functional team to launch an inventory optimization initiative, reducing food waste by 30% annually and saving approximately $10,000 in operational costs each year.

Education

MBA - Human Resources Management

University Canada West
Vancouver, BC
12.2024

Bachelor of Laws - Public International Law, Law of Contracts

SVD Siddhartha Law College
09.2020

Bachelor of Business Management - Law of Property, Entrepreneurship

Nalanda Degree College
03.2017

Skills

  • Microsoft Office (Excel, Word, PowerPoint)
  • Communication
  • Problem-Solving
  • Leadership
  • Empathy
  • Negotiation
  • Adaptability
  • Attention to Detail
  • Organizational Skills
  • Public Speaking
  • Team Collaboration
  • Onboarding & Offboarding
  • Client Relationship Management
  • Human Resource Information Systems (HRIS)
  • Data Management
  • Project Management
  • HR Management Software (Workday, Bamboo HR)
  • Data Analytics
  • Tools (Excel, Power BI)
  • Project Management Software
  • Document Management
  • Cash management
  • Training and onboarding

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Guest Service Agent

Intercruises Shoreside & Port Services
06.2024 - 09.2024

Cashier

Shell
02.2024 - Current

Cook

Sports Illustrated Clubhouse
07.2023 - 06.2024

MBA - Human Resources Management

University Canada West

Bachelor of Laws - Public International Law, Law of Contracts

SVD Siddhartha Law College

Bachelor of Business Management - Law of Property, Entrepreneurship

Nalanda Degree College

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Vathsalya Bai