Serigne Lamine Diop
Montréal
Summary
Positive, persuasive communicator with strong rapport-building and problem-solving skills, experienced in fast-paced customer-facing sales. Ready to bring these transferable strengths to a new role and contribute to customer satisfaction and strong results through personalized, effective interactions.
Overview
3
3
years of professional experience
Work History
Cashier
Auchan Senegal
Dakar, Senegal
06.2023 - 08.2023
- Processed customer transactions efficiently, handled payments, and provided correct change with accuracy.
- Delivered fast, friendly customer service while maintaining a clean and organized checkout area.
- Quick learner with strong adaptability to new situations.
- Excellent verbal and written communication skills.
- Self-motivated and responsible, with a respectful and helpful attitude.
CRM Marketing Intern
Browns Shoes
Montreal, QC
06.2024 - 08.2024
- Assisted in developing targeted email campaigns to enhance customer engagement.
- Analyzed CRM data to support strategic marketing initiatives and optimize outreach efforts.
- Collaborated with cross-functional teams to ensure alignment on campaign objectives and messaging.
- Enhanced customer satisfaction by analyzing and segmenting CRM data for targeted marketing campaigns.
- Assisted in the creation of comprehensive reports detailing campaign results, including engagement metrics and conversion rates.
Door-to-Door Sales Representative
Omnium Concept
Montreal, QC
02.2025 - 04.2025
- Promoted and sold an online grocery service through door-to-door outreach.
- Explained key features and benefits clearly to potential customers.
- Addressed customer questions and concerns to build trust and interest.
- Assisted customers with the sign-up/registration process and ensured accurate information.
- Strengthened communication, persuasion, and customer service skills.
Summer Camp Counselor
Université De Montréal (CEPSUM)
Montréal, Canada
05.2025 - 08.2025
- Facilitated a dynamic camp environment for children at Université de Montréal's Centre d'Éducation Physique et des Sports (CEPSUM). Cultivated enthusiasm for active living by implementing fun and engaging sports activities.
Door-to-Door Sales Representative
Djomka Marketing
Montreal, QC
01.2026 - Current
- Engaged potential customers through door-to-door interactions, presenting product benefits and addressing inquiries.
- Adapted sales pitches in real-time based on customer responses and engagement levels.
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Maintained accurate records of customer interactions and feedback for continuous improvement.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
Education
Bachelor of Science - Computer Science
University of Montreal
Montreal, QC05-2026
High School Diploma -
Cours Sainte Marie De Hann
Dakar, Senegal07-2023
Skills
- Cash register operation
- Microsoft Office (Excel, Word, PowerPoint)
- Basic programming (Python, HTML, CSS)
- Problem-solving
- Patience, empathy, and customer service mindset
- Attention to detail
- A/B testing & experimentation
- Conversion rate optimization (CRO)
- Marketing automation
- Data analysis
- Sales & persuasion (objection handling, closing techniques)
Languages
French
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Timeline
Door-to-Door Sales Representative
Djomka Marketing
01.2026 - Current
Summer Camp Counselor
Université De Montréal (CEPSUM)
05.2025 - 08.2025
Door-to-Door Sales Representative
Omnium Concept
02.2025 - 04.2025
CRM Marketing Intern
Browns Shoes
06.2024 - 08.2024
Cashier
Auchan Senegal
06.2023 - 08.2023
Bachelor of Science - Computer Science
University of Montreal
High School Diploma -
Cours Sainte Marie De Hann