Summary
Overview
Work History
Education
Skills
Education And Training
Certification
Languages
Timeline
Generic

VARUN KHURANA

Abbotsford,BC

Summary

  • Critical thinking individual with a high level of integrity and a strong work ethic. A bilingual Construction Site Supervisor with 6 years of answering questions, reporting work activities and holding meetings to keep all employees informed on project changes. Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Customer-centered and friendly professional with 2-year background maintaining customer satisfaction and contributing to company success goals.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Financial Services Representative

CIBC Bank
06.2023 - Current
  • Responded to inquiries from clients and provided financial advice to drive fiscal growth.
  • Maintained updated records of all financial transactions to support traceability.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Advised clients on favorable investment opportunities to meet established financial goals.
  • Built and established relationships with clientele to improve future business opportunities.
  • Delivered guidance on financial regulations and requirements.
  • Remained updated with latest information related to mortgage products and services being offered.
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Explained legal aspects of loan to borrower, as well as payment terms and clauses.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.

Member Service Representative

Coast Capital Savings Credit Union
07.2022 - 06.2023
  • Answered member questions about products and services
  • Processed cash and check deposits every day
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge to develop strategic solutions
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.

Construction Site Supervisor

AAP Framing LTD.
09.2015 - 07.2022
  • Scheduled labor, ordered materials and coordinated with other contractors to complete projects
  • Verified completed projects met approved time, quality and cost estimates
  • Managed subcontractor personnel activity and team resources to meet all project requirements
  • Implemented safety procedures and verified workers wore proper safety attire to limit injuries and prevent accidents
  • Analyzed blueprints and other project specifications to completely understand all job requirements and determine how many workers would be required onsite
  • Read plans and blueprints and communicated to workers.

Overnight Dispatcher

Highwayking Transport LTD/ Mitrux Services LTD
12.2017 - 11.2019
    • Followed-up with supervisors and customers on services rendered, strived for continuous improvements
    • Prepared and processed orders, and maintained all necessary supplies, ensured a smooth functioning
    • Maintained professional relationships with customers via phone and email
    • Managed a high paced office by self-motivating and multi-tasking
    • Positively motivated outside yard crew & truck drivers
    • Confirm the completion of calls and responded promptly to messages or cancellations
    • Assist drivers in meeting their maximum potential while maintaining delivery time specifications
    • Dispatched drivers on contracted loads by relaying pickup and delivery information as well as routing
    • Dealing with Border clearance of truck drivers
    • Making ACE and ACI manifests.

Education

Associate of Science - Mathematics

Kwantlen Polytechnic University
Surrey, BC
04.2018

Skills

    • Computer Skills
    • Operating systems: Microsoft Windows and Macintosh Leopard
    • Programs: Proficient in Microsoft office suite (eg, Word, PowerPoint, Excel)
    • Load Link
    • Communication Skills
    • I am a confident communicator, having developed strong verbal communication skills in my customer-facing roles I am able to clearly provide information and interact with customers in a friendly manner
      • Worker Supervision
      • Procedure Planning
      • CRM Software
      • Financial Product Sales
      • Financial Reporting
      • Credit Verification

Education And Training

  • License Certificate, Mutual Funds, IFSE INSTITUTE
  • Certificate, Mortgage Brokerage, UBC Sauder School of Business North Vancouver, BC
  • Associate degree, Financial Math, Kwantlen Polytechnic University - Surrey, BC

Certification


  • License Certificate, Mutual Funds ( IFSE Istitute )
  • Certificate, Mortgage Brokerage ( UBC Sauder School of Business )




Languages

English
Professional Working
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Financial Services Representative

CIBC Bank
06.2023 - Current

Member Service Representative

Coast Capital Savings Credit Union
07.2022 - 06.2023

Overnight Dispatcher

Highwayking Transport LTD/ Mitrux Services LTD
12.2017 - 11.2019

Construction Site Supervisor

AAP Framing LTD.
09.2015 - 07.2022

Associate of Science - Mathematics

Kwantlen Polytechnic University

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VARUN KHURANA