Samar Jaura
Abbotsford,BC
Summary
- Critical thinking individual with a high level of integrity and a strong work ethic. A bilingual Construction Site Supervisor with 6 years of answering questions, reporting work activities and holding meetings to keep all employees informed on project changes. Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Customer-centered and friendly professional with 2-year background maintaining customer satisfaction and contributing to company success goals.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Sales Associate
Ben Moss Jewellers
Abbotsford
06.2023 - 07.2024
- Responded to inquiries from clients .
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
Member Service Representative
Coast Capital Savings Credit Union
Abbotsford
07.2022 - 06.2023
- Answered member questions about products and services
- Processed cash and check deposits every day
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge to develop strategic solutions
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Construction Site Supervisor
AAP Framing LTD.
09.2015 - 07.2022
- Scheduled labor, ordered materials and coordinated with other contractors to complete projects
- Verified completed projects met approved time, quality and cost estimates
- Managed subcontractor personnel activity and team resources to meet all project requirements
- Implemented safety procedures and verified workers wore proper safety attire to limit injuries and prevent accidents
- Analyzed blueprints and other project specifications to completely understand all job requirements and determine how many workers would be required onsite
- Read plans and blueprints and communicated to workers.
Overnight Dispatcher
Highwayking Transport LTD/ Mitrux Services LTD
12.2017 - 11.2019
- Followed-up with supervisors and customers on services rendered, strived for continuous improvements
- Prepared and processed orders, and maintained all necessary supplies, ensured a smooth functioning
- Maintained professional relationships with customers via phone and email
- Managed a high paced office by self-motivating and multi-tasking
- Positively motivated outside yard crew & truck drivers
- Confirm the completion of calls and responded promptly to messages or cancellations
- Assist drivers in meeting their maximum potential while maintaining delivery time specifications
- Dispatched drivers on contracted loads by relaying pickup and delivery information as well as routing
- Dealing with Border clearance of truck drivers
- Making ACE and ACI manifests.
Education
Associate of Science - Mathematics
Kwantlen Polytechnic University
04.2018
Skills
- Computer Skills
- Operating systems: Microsoft Windows and Macintosh Leopard
- Programs: Proficient in Microsoft office suite (eg, Word, PowerPoint, Excel)
- Load Link
- Communication Skills
- I am a confident communicator, having developed strong verbal communication skills in my customer-facing roles I am able to clearly provide information and interact with customers in a friendly manner
- Worker Supervision
- Procedure Planning
- CRM Software
- Financial Product Sales
- Financial Reporting
- Credit Verification
Certification
- License Certificate, Mutual Funds ( IFSE Istitute )
- Certificate, Mortgage Brokerage ( UBC Sauder School of Business )
Languages
English
Professional Working
Punjabi
Full Professional
Hindi
Full Professional
Work Preference
Work Type
Full TimeImportant To Me
Flexible work hoursPlaying chess and Exploring around
I played various state and national level championships .
Timeline
Sales Associate
Ben Moss Jewellers
06.2023 - 07.2024
Member Service Representative
Coast Capital Savings Credit Union
07.2022 - 06.2023
Overnight Dispatcher
Highwayking Transport LTD/ Mitrux Services LTD
12.2017 - 11.2019
Construction Site Supervisor
AAP Framing LTD.
09.2015 - 07.2022
Associate of Science - Mathematics
Kwantlen Polytechnic University
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