Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VARUN NAIR

Toronto,ON

Summary

Versatile Software Support and Business Analyst with proven problem-solving skills and analytical abilities. Excellent in multi-tasking, customer support, scripting, Desktop Support and believes in bringing a positive attitude to work. Motivated to learn, grow, and excel in the IT support and Business Analysis.

Overview

7
7
years of professional experience

Work History

Crew Trainer

McDonald's
01.2023 - Current
  • Created engaging training materials including presentations, videos, and reference guides for ongoing reference by crew members.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.

IT Support Technician

Gate Stone & Co
01.2021 - 12.2022
  • Achieve daily and monthly targets outlined by the company's needs.
  • Analyze internal and external technical issues and provide solutions by troubleshooting, sourcing answers, and educating the client.
  • Maintain and record issues clearly and concisely using the various customer support center tools.
  • Providing knowledgeable technical support about network,internet, television, and computer issues.

Web Intern

Web Tek Labs Pvt Ltd
04.2017 - 09.2017
  • Managed user authentication and authorization for servers and applications.
  • Worked closely with project manager from planning stages to deployment understanding SDLC.
  • Worked on web applications and components using PHP programming language.
  • Provided UI and UXD enhancements for websites by offering specific solutions and improvements based on end-user needs.

Education

Post Graduate Diploma - Information Technology And Business Analysis

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
08.2022

Bachelor of Science - Computer Science Engineering

Amity University
India
08.2020

Skills

  • Java, C, C,
  • Python
  • Power BI
  • SQL Development
  • Business Process Mapping
  • Data Mining
  • Strategic Planning
  • Data Analysis
  • Cost-Benefit Analysis

Languages

English
Native or Bilingual

Timeline

Crew Trainer

McDonald's
01.2023 - Current

IT Support Technician

Gate Stone & Co
01.2021 - 12.2022

Web Intern

Web Tek Labs Pvt Ltd
04.2017 - 09.2017

Post Graduate Diploma - Information Technology And Business Analysis

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Science - Computer Science Engineering

Amity University

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VARUN NAIR