Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VARUN NAIR

Mississauga,ON

Summary

Dedicated and customer-focused professional with experience in providing exceptional customer support. Skilled in resolving complex issues efficiently and ensuring customer satisfaction. Strong communication and problem-solving abilities with a proven track record of building positive relationships with customers

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Tech Mahindra Ltd.
03.2024 - Current
  • Proactively identified and capitalized on opportunities to upsell Rogers' products and services, leveraging strong sales techniques and customer insights to drive increased revenue and enhance customer satisfaction.
  • Delivered exceptional customer support for Rogers’ clients, managing inquiries and resolving issues via phone, handling over 30 incoming calls in a day.
  • Addressed and resolved customer complaints and technical issues, maintaining a high level of professionalism and efficiency.
  • Accurately documented customer interactions and transactions in the CRM system, ensuring comprehensive and up-to-date records.
  • Collected and reported customer feedback to drive continuous improvement in service quality and operational procedures.
  • Demonstrated strong problem-solving skills and a proactive approach to meet customer needs and exceed performance targets with over 90% QA.

Crew Member

McDonald's
03.2023 - Current
  • Actively listen to customers' questions, concerns, and feedback to understand their needs and expectations.
  • Resolving customer complaints or concerns in a professional and timely manner.
  • Provide accurate and detailed information about McDonald's menu items, promotions, and special offers to assist customers in making informed decisions.
  • Address customer inquiries regarding ingredients, allergens, and nutritional information of menu items, ensuring transparency and customer satisfaction.
  • Taking customers' orders accurately and efficiently, ensuring delivery of the correct items.
  • Collaborating with team members to deliver excellent customer service and support overall restaurant operations.

Cashier

Walmart
11.2021 - 12.2022
  • Assisting customers with inquiries, product information, and locating items within the store.
  • Processing returns, exchanges, and refunds for customers in accordance with Walmart's policies and procedures.
  • Handling customer complaints and concerns in a professional and courteous manner, working towards swift resolutions.
  • Providing support for online orders, including order tracking, pickup, and delivery options.

Web Development Intern

Webtek Labs Pvt. Ltd.
01.2021 - 08.2021
  • Enhanced user experience by developing responsive website layouts and implementing cross-browser compatibility.
  • Troubleshot and resolved bugs efficiently, minimizing downtime for users during maintenance periods.
  • Collaborated with the design team to create visually appealing websites, ensuring a consistent and cohesive brand image.

Education

Post Graduate Diploma - Information Technology And Business Analysis

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
08.2022

Bachelor of Science - Computer Science Engineering

Amity University
Noida, Uttar Pradesh
08.2020

Skills

  • Customer Service
  • Customer Engagement
  • Interactive communication skills
  • Complaint resolution
  • CRM Tools- Maestro, V21, STC
  • Active Listening
  • Java, C, C,
  • Python
  • Power BI
  • SQL Development
  • Data Analysis

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Associate

Tech Mahindra Ltd.
03.2024 - Current

Crew Member

McDonald's
03.2023 - Current

Cashier

Walmart
11.2021 - 12.2022

Web Development Intern

Webtek Labs Pvt. Ltd.
01.2021 - 08.2021

Post Graduate Diploma - Information Technology And Business Analysis

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Science - Computer Science Engineering

Amity University

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VARUN NAIR