Varun Dhankhar
Waterloo,ON
Summary
- Excellent communication skills, hard-working, and driven to deliver high-quality service to all clients. Passionate about promoting lasting customer satisfaction by providing quality service and unparalleled support.
- Proficient in customer service best practices and related options.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coached new hires on company processes while managing employees to achieve maximum production.
Overview
9
9
years of professional experience
Work History
CNC Machine Operator
Johnson Electric-formerly Stackpole International
09.2022 - 04.2023
- Properly loaded and unloaded materials in and out of machines.
- Streamlined workflow with effective management of multiple CNC machines simultaneously.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Kept accurate operating records by documenting machine usage, production numbers and any issues that arose.
- Manually set up machinery, lathes, and grinders.
Office Manager
Altura Immigration Corp.
12.2021 - 08.2022
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Coordinated special projects and managed schedules
- Delivered performance reviews, recommending additional training or advancements
CNC Machine Operator
I G D Machine & Tool Ltd
09.2021 - 12.2021
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Manually set up machinery, lathes and grinders.
- Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
- Prevented machine breakdown by maintaining proper lubrication and cooling during operation.
- Completed manual adjustments and tooling changes in absence of automatic programming.
Senior Business Development Associate
Sanjay Rai Contractors
08.2019 - 07.2021
- Greeted customers and listened closely to problems described to determine solutions.
- Presented innovative digital media marketing presentations to executive decision makers.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Maintained updated records in CRM to meet requirements of sales team and GDPR regulations
- Negotiated, prepared and signed contracts with clients
Business Development Associate
Swami Contractors Pvt Ltd
06.2016 - 07.2019
- Generated reports detailing findings and recommendations and customer service
- Set team objectives, monitored progress, and coached individual members to increase performance
- Planned, implemented, and oversaw marketing initiatives
- Investigated and resolved customer inquiries and complaints quickly.
- Planned marketing initiatives and leveraged referral networks to promote business development.
Customer Support Executive
Grofers India Pvt. Limited (BlinkIt)
07.2015 - 11.2015
- Managed large amounts of incoming phone calls
- Listened to customers' questions and concerns to provide answers or responses.
- Handled customer complaints, provided appropriate solutions and followed up to ensure resolution
- Provided accurate, valid, and complete information by using the right methods/tools.
Customer Service Executive
Navigant technologies
02.2014 - 12.2014
- Met personal/customer service team sales targets and call handling quotas
- Solicited customer engagement in loyalty programs to enhance company revenue generation.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Identify and assess customers’ needs to achieve the desired result.
Education
Practical Elements of Mechanical Engineering
Fanshawe College
London, ON04.2022
Bachelor of Engineering - Engineering Studies
Amity University
Noida05.2018
Skills
- MS Project Customer service
- Report Preparation and Analysis
- Budgetary Planning
- Staff Training
- Documentation
- Office Management
- CRM Software
- Skilled in Microsoft Office
- Team Management
- Biweekly Payroll Processing
- Payroll Administration
- Process Improvement
- Market Research
- Microsoft Office
Timeline
CNC Machine Operator
Johnson Electric-formerly Stackpole International
09.2022 - 04.2023
Office Manager
Altura Immigration Corp.
12.2021 - 08.2022
CNC Machine Operator
I G D Machine & Tool Ltd
09.2021 - 12.2021
Senior Business Development Associate
Sanjay Rai Contractors
08.2019 - 07.2021
Business Development Associate
Swami Contractors Pvt Ltd
06.2016 - 07.2019
Customer Support Executive
Grofers India Pvt. Limited (BlinkIt)
07.2015 - 11.2015
Customer Service Executive
Navigant technologies
02.2014 - 12.2014
Practical Elements of Mechanical Engineering
Fanshawe College
Bachelor of Engineering - Engineering Studies
Amity University
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