Kartik Chopra
Brampton
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
CNC Machine Operator
Apolo Manufacturing Inc
11.2023 - 12.2024
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
Restaurant Server
Bloom Restaurant
01.2024 - 09.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Customer Service Subject Matter Expert
Teleperformance
08.2019 - 12.2022
- Promoted a positive work atmosphere by regularly recognizing top performers'' outstanding achievements within the department.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
Education
Associate Degree - Hospitality And Tourism Management
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON04-2025
Skills
- Customer service
- Time management skills
- Reliability and punctuality
- Strong work ethic
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- MS word, excel, and outlook
- Expert Excel skills
- Staff training
- Adaptable style
- Decisive Decision-making
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Restaurant Server
Bloom Restaurant
01.2024 - 09.2024
CNC Machine Operator
Apolo Manufacturing Inc
11.2023 - 12.2024
Customer Service Subject Matter Expert
Teleperformance
08.2019 - 12.2022
Associate Degree - Hospitality And Tourism Management
Conestoga College Institute of Technology And Advanced Learning
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