Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bright Pappy Vargheese

5 Compton Drive,Ontario

Summary

Results-driven CNC Machinist at Quality Machining And Automation Inc, skilled in blueprint reading and quality control. Enhanced production accuracy and reduced downtime through effective problem-solving and machine calibration. Proven ability to foster customer loyalty as a Customer Service Representative, adept at resolving conflicts and improving satisfaction.

Overview

5
5
years of professional experience

Work History

CNC Machine Operator

EM DYNAMICS
07.2024 - 11.2024
  • Properly loaded and unloaded materials in and out of machines.
  • Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
  • Inspected finished parts by checking for defects to meet quality standards.
  • Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
  • Reduced material waste through precise programming of CNC machines for accurate cutting and milling operations.

CNC Machinist

Quality Machining And Automation Inc
05.2022 - 05.2024
  • Maintained tight tolerances with design specifications.
  • Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
  • Reduced machine downtime through regular maintenance and troubleshooting of equipment issues.
  • Partnered closely with quality control teams to identify areas where improvements could be made within production processes.
  • Manually set up machinery, lathes, and grinders.
  • Properly loaded and unloaded materials in and out of machines.

Customer Service Representative

Canadian Super Store
04.2021 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Support Representative

Sutherland
08.2019 - 02.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Streamlined communication for improved customer experiences through effective listening and problem-solving skills.
  • Collaborated with team members to share best practices, ensuring a consistent approach to customer support across the organization.
  • Conducted follow-up calls with clients as needed, demonstrating commitment to ongoing support and relationship-building efforts.

Education

High School
Kerala, India

Advance Diploma - Mechanical Engineering

St Clair College
Windsor, ON
08.2019

Skills

  • Blueprint reading
  • Machine setup
  • Quality control
  • Computer skills
  • Quality controls
  • Customer support
  • Problem-solving skills
  • Data entry
  • Customer service
  • Call center customer service
  • Resolving issues
  • Inbound phone calls
  • Call center operations
  • Call control
  • Customer communications
  • Answering questions
  • Appointment scheduling

Languages

English
Full Professional

Timeline

CNC Machine Operator

EM DYNAMICS
07.2024 - 11.2024

CNC Machinist

Quality Machining And Automation Inc
05.2022 - 05.2024

Customer Service Representative

Canadian Super Store
04.2021 - 04.2023

Customer Service Support Representative

Sutherland
08.2019 - 02.2021

High School

Advance Diploma - Mechanical Engineering

St Clair College

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Bright Pappy Vargheese