Varun Dev Mudgil
Toronto,ON
Summary
Dynamic emergency response dispatcher with a strong track record in security operations, customer service, and crisis management. Proven ability to make swift decisions and execute tasks efficiently under pressure, ensuring high productivity. Adept at managing complex situations and navigating high-pressure scenarios with calmness and resilience. Known for a strong ability to assess emergencies swiftly, communicate effectively with diverse individuals, and coordinate with emergency services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Site Supervisor/Dispatcher
ICONIC SECURITY
10.2022 - Current
- Coordinated and supervised security personnel across multiple sites, utilizing ticketing software to track and resolve security incidents and emergency calls, ensuring a swift response to incidents.
- Managed emergency situations by receiving and handling emergency calls, dispatching security guards to the site, and coordinating with law enforcement and emergency responders when necessary.
- Handled multiple emergency calls simultaneously, prioritizing incidents based on severity and urgency, while maintaining clear communication with security personnel and emergency responders.
- Utilized MS Office Suite (Excel, Word, Outlook) to maintain detailed logs of all emergency calls, incidents, and security activities, ensuring accurate documentation for further review and analysis.
- Maintained clear and efficient communication with other security personnel, event staff, and emergency services to coordinate responses effectively
- Developed and implemented emergency response procedures, including assigning duties to security personnel, conducting checks, and ensuring that emergency response was quick and efficient across multiple locations.
- Coordinated and managed the security team's response to incidents, including medical emergencies, fire alarms, and other critical situations, ensuring proper escalation of issues to the appropriate authorities.
- Responded to security threats and emergency situations by quickly dispatching the nearest available personnel, coordinating their actions through radio communication, and providing clear instructions to ensure safety and resolution.
- Communicated with clients to ensure their concerns were addressed promptly, providing real-time updates during emergency situations and security incidents.
- Worked closely with guards to assess the security situation and ensure an appropriate response, ensuring that the safety and security of the site were always maintained.
- Ensured compliance with all emergency response protocols and procedures, keeping accurate records of all actions taken and incidents resolved.
Security Guard/Team Lead/Site Supervisor/Dispatcher
PARAGON SECURITY
06.2022 - 01.2024
- Managed emergency calls, dispatching security officers and coordinating responses to various incidents, including 911 emergency calls, fire alarms, medical emergencies, and disturbances.
- Handled multiple emergency calls simultaneously, providing critical support by dispatching the appropriate security personnel and directing the response to ensure safety and compliance.
- Worked with clients to assess their security needs, responding to emergency calls and providing real-time updates and guidance during incidents, ensuring that they received prompt and professional service.
- Used ticketing software to create and manage emergency response tickets, ensuring all incidents were tracked, escalated when needed, and resolved in a timely manner.
- Conducted regular checks on clients and security operations, documenting over 150 calls and managing all necessary follow-ups and updates, ensuring proper handling of emergencies and security concerns.
- · Gathered information, identified and implemented resolutions, planned follow-up, and logged and filed incident reports to successfully manage complaints.
- Inspected and secured remotely doors, windows, gates, and other access points to ensure they were properly locked and secured
- Maintained detailed logs of all emergency calls, incidents, and responses, ensuring that all actions taken were documented for future review and reporting.
- · Acted as a visible deterrent to potential criminals or troublemakers by maintaining a strong and authoritative presence.
- · Interacted with clients, employees, or visitors in a courteous and professional manner, providing assistance and directions when needed.
- · Handled conflicts or disputes among attendees in a calm and professional manner, working to de-escalate situations and maintain a peaceful environment.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Contracts and Customer Care Specialist
SIBITALENT PVT LTD
DELHI, INDIA
11.2019 - 03.2021
- Exceeded established service goals while leveraging customer service, contract management and employee management best practices.
- Worked cross-functionally with various departments to address customer concerns promptly.
- Advised management on contractual rights, obligations, and remedies under various agreements.
- Created tailored security agreements based on client requirements, ensuring alignment with security protocols and policies.
- Assisted clients in understanding and implementing complex security plans, offering guidance and clarifications as needed.
- Effectively resolved client and customer concerns to maintain high satisfaction with security services.
- Collaborated with clients to develop customized security strategies and procedures, ensuring effective protection and compliance.
- Handled incoming communications efficiently, ensuring timely responses to calls and emails.
Education
Marketing Management -
Georgian College of Applied Arts and Technology
04.2023
Post Graduate Certificate - Alternative Dispute Resolution
Humber College Institute of Technology and Advanced Learning
05.2022
Bachelor of Arts - Law
GALGOTIAS UNIVERSITY
DELHI, INDIA05-2018
Skills
- Exceptional maintenance of safety compliance
- Critical Thinking
- Familiar with Fire Alarm Systems
- Communication and Report Writing
- Detail-Oriented
- Interpreting Procedures and Instructions
- Emergency Response Systems
- Surveillance Camera Monitoring
- Problem-Solving
- Self-Motivated
- Crowd Control
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Security management
- Negotiation
- Leadership
Accomplishments
Awarded Certificate of Appreciation at Seneca@Newnham Campus for excellent crowd controlling duties using effective communication, coordinating with the multiple teams and for going above and beyond the expectations at the campus.
Languages
- English
- Hindi
Personal Information
Date of Birth: 04/04/93
Licenseandtraining
- Security License
- First AID CPR/C
- Use of Force
Certification
- Security License
- First AID CPR/C
- Use of Force
Languages
English
Full Professional
French
Elementary
Timeline
Site Supervisor/Dispatcher
ICONIC SECURITY
10.2022 - Current
Security Guard/Team Lead/Site Supervisor/Dispatcher
PARAGON SECURITY
06.2022 - 01.2024
Contracts and Customer Care Specialist
SIBITALENT PVT LTD
11.2019 - 03.2021
- Security License
- First AID CPR/C
- Use of Force
Marketing Management -
Georgian College of Applied Arts and Technology
Post Graduate Certificate - Alternative Dispute Resolution
Humber College Institute of Technology and Advanced Learning
Bachelor of Arts - Law
GALGOTIAS UNIVERSITY
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