Hardworking service representative with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rajdhani Sweets and Restaurant
Brampton, ON
06.2023 - Current
Handled challenging customer interactions with professionalism and empathy.
Arranging buffet tables and dining areas according to the client's specifications or theme.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Navigated multiple computer systems, and utilized search tools to find information.
Coordinated catering services for various events, including weddings, corporate gatherings, and private parties.
Grocery Associate
FreshCo
Milton, ON
06.2023 - 10.2023
Recommended grocery items to customers to foster loyalty and satisfaction.
Conducted inventory counts as required by management.
Replenished supplies by monitoring and sourcing inventory.
Conducted regular price checks, and updated shelf labels accordingly.
Collaborated with team members to complete daily tasks efficiently.
Financial Analyst
American InfoSource Business Solutions Pvt Ltd
Vadodara, Gujarat
09.2022 - 03.2023
Simplify complex financial concepts when communicating with non-financial team members or executives.
Met deadlines consistently while compiling customer data into AFES or Salesforce.
Ensured compliance with internal policies and regulatory requirements related to financial reporting, or disclosure obligations.
Avoided operational delays by processing incoming documentation with optimal speed and accuracy.
Handled vendor invoices, verifying coding, reconciling purchase orders, and documenting approvals in Salesforce.
Education
College certificate - Project Management
Algonquin College
12.2024
College certificate - Business Administration
Algoma University
04.2024
Bachelors of Commerce - Accounting and Financial Management
Maharaja Sayajirao University
05.2021
Skills
Report Generation
Data Entry
Computer Proficiency
Team Development
Administrative Support
Financial Management
Microsoft Excel
Quick Learner
Certification
Driving License
Smart Serve
Languages
English, Upper Intermediate (B2)
French, Beginner (A1)
Hindi, Upper Intermediate (B2)
Gujarati, Upper Intermediate (B2)
Sindhi, Intermediate (B1)
Awards
Rising Star, Awarded while in probation period working as Financial Analyst in American InfoSource Pvt. Ltd.
Received a certificate of excellence in project management from Algonquin college.
Personal Information
Total Experience: 2 year
Relocation: Anywhere
Timeline
Customer Service Representative
Rajdhani Sweets and Restaurant
06.2023 - Current
Grocery Associate
FreshCo
06.2023 - 10.2023
Financial Analyst
American InfoSource Business Solutions Pvt Ltd
09.2022 - 03.2023
College certificate - Project Management
Algonquin College
College certificate - Business Administration
Algoma University
Bachelors of Commerce - Accounting and Financial Management
Maharaja Sayajirao University
Driving License
Smart Serve
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